Our Mission

Our Mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Online Privacy Policy

User Privacy and Disclaimer

Holyoke Health Center, Inc. is committed in protecting the privacy of its online users.  We do not share voluntarily provided, personally identifiable information for any purpose other than its intended use.  We adhere to the requirements outlined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) legislation, which ensures security and privacy of an individual's medical records.

click here for our Notice of Patient Privacy Rights (English)

click here for our Notice of Patient Privacy Rights (Spanish)

Information for Collection and Use

Web log file data:

We collect some basic Web log file data about web site visitors.  This information includes domain names, website traffic patterns and server usage statistics.  This information is used for site management and administration and to improve the content and overall performance of our website.

Subscription to our Electronic Newsletter and Announcements:

As an online subscriber to our electronic newsletter, you are providing Holyoke Health Center, Inc. with your email address, which is kept in a private email list.  We do not use the email list for any other purposes other than sending you electronic announcements and our electronic newsletter.  We will not share or sell your information to any third party and the email addressed provided will not be used to communicate any personal medical information or advice.  At any time you may remove your name and personal information from our email list by emailing or by calling 413-420-2200.

Email Communications:

Our site offers a mechanism to contact us with general questions, submit a resume, contact the Development Department, and more.  Please note that your email, like most internet email messaging services, does not provide a secured method of delivery for you to communicate with us and other third parties.  It is possible that your email communication, if not encrypted, may be accessed or viewed inappropriately by another internet user while in transit to us.  If you wish to keep your communication completely private, you should not use email to contact us.

Holyoke Health Center, Inc. does not collect your email addresses unless you voluntarily submit it to us or choose to communicate with us via email.  We do not sell or rent any email addresses.  We try to respond to email messages requiring a response within two business days.  If you use the "contact us" page to communicate with us, your message and email address will be forwarded to the appropriate division within the organization for follow up.  If you are a patient, we encourage you to use our online "customer satisfaction survey" tool.  When you do that, your message and email address will be forwarded to the Executive Director of the division where you are receiving services.  Please do not email patient health information (PHI), as that information is confidential and should only be discussed with your physician.

We may send you email communications to you related to any changes in our services, hours of operation, any organizational updates, our electronic newsletter and other general health topics that maybe of interest to you.

Holyoke Health Center, Inc. Social Media Terms and Conditions

We encourage your comments and questions on social media sites that are maintained by Holyoke Health Center, Inc. including but not limited to: Facebook, Twitter, LinkedIn, YouTube, GooglePlus, Tumblr, and Pinterest.  We can't respond to every comment or question, and our social media sites are not intended for serious or urgent medical questions; for that, please contact your nearest health provider and for emergencies dial 911.  Comments are reviewed before they are posted, and those that are deemed inappropriate or off-topic will not be published.  We are as diverse as teh communities that we serve and have no tolerance for offensive, argumentative, provoking, or hateful comments.

Commenting or posting on a social media site is at the user's discretion; please remember that your post can be seen by the world and will remain visible for some time.  Avoid personal or sensitive information about you of your family because you never know who will read your post or comment.

Donations:

When you donate to Holyoke Health Center, Inc. you will be transferred to a Razoo page.  Razoo protects your financial information.  Your financial information will not be shared with Holyoke Health Center, Inc.

Links to Other Sites:

This site has links to other sites we think may be of interest to our visitors.  A link to another site does not imply an endorsement of the site's content or services.  We are not responsible for the privacy practices of sites not owned by Holyoke Health Center, Inc.

Holyoke Health Center, Inc. reserves the right to change its policies without advance notice.  We will promptly post any changes to our Privacy Policy on all sites owned by Holyoke Health Center, Inc.

Please contact our Development Department at (413) 420-2127 with any questions, comments or further inquiries.

Social Media Policy

Holyoke Health Center, Inc. Social Media Terms and Conditions

We encourage your comments and questions on social media sites that are maintained by Holyoke Health Center, Inc. including but not limited to: Facebook, Twitter, LinkedIn, YouTube, GooglePlus, Tumblr, and Pinterest.  We cannot respond to every comment or question, and our social media sites are not intended for serious or urgent medical questions; for that, please contact your nearest health care provider and for emergencies dial 911.  Comments are reviewed before they are posted, and those deemed inappropriate or off-topic will not be published.  We are as diverse as the communities that we serve and have no tolerance for offensive, argumentative, provoking or hateful comments.

Commenting or posting on a social media site is at the user's discretion; please remember your post can be seen by the world and will remain visible for some time.  Avoid providing personal or sensitive information about you or your family because you never know who will read your post or comment.

Legal Usage

By posting any comments, posts or other material on Holyoke Health Center, Inc social media sites, you give Holyoke Health Center, Inc. the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from, and otherwise use your submission for any purpose in any form and on any media.

You agree that you will not:

  1. Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights
  2. Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarassing to any other person or entity as determined by Holyoke Health Center, Inc. in its sole discretion.
  3. Post advertisements or solicitations of business.
  4. Post chain letters or pyramid schemes.
  5. Impersonate another person.
  6. Allow any other person or entity to use your identification for posting or viewing comments.
  7. Post the same note more than once or "spam."

Holyoke Health Center, Inc. reserves the right (but is not obligated) to do any or all of the following:

  1. Remove communications that are abusive, illegal or disruptive, or that otherwise fail to conform with these Terms and Conditions.
  2. Terminate a user's access to the social media channel upon any breach of these Terms and Conditions.
  3. Edit or delete any communications posted on the feature, regardless of whether such communications violate these standards.

Finally, you agree that you will indemnify Holyoke Health Center, Inc. against any damages, losses, liabilities, judgements, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to any material you have posted.