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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Radix Health, provider of patient access technologies, announces a partnership with Holyoke Health Center, a federally qualified community health center serving communities throughout the Pioneer Valley in Massachusetts. Holyoke Health Center will be using Radix Health’s DASHconnect to automate appointment scheduling and patient notifications.

Holyoke will be using DASHconnect as a digital front door to improve their patients’ ability to reschedule appointments and enable patients to be notified when new appointment times become available from their mobile devices. Holyoke has leveraged telephone campaigns for population health outreach in the past, and they’ll be expanding those to include dental, pharmacy, eye care, and medical populations with DASHconnect. In addition, the Holyoke team will use DASHconnect’s automated notifications and rescheduling features to notify patients and allow them to easily adjust their appointments in lieu of provider call outs, delayed openings, or occasional closings. This will free up Holyoke’s critical staff resources, so they can be redirected to other patient care areas.

Alejandro Esparza-Perez, MD (Chief Medical Officer, Holyoke Health Center) shares, “We are excited to implement DASHconnect because it will provide our patients the technology and opportunity to be more in control of their scheduled appointments by providing them the ability to accept and reschedule appointments for more convenient dates and times. DASHConnect aligns with another initiative of ours, role optimization.” 

“We are thrilled to be able to reclaim staff time spent on the phone doing appointment reminders and scheduling while repurposing that time so staff may work at the top of their license for more direct patient care needs which will improve patient and staff satisfaction,” Esparza-Perez adds.

“Holyoke Health Center is a mission-driven organization providing essential health services for thousands of people each year,” explains Arun Mohan, MD (Co-Founder and CEO of Radix Health). “We’re excited to help them automate appointment scheduling, population health outreach, and patient notifications through DASHconnect, so they can redirect staff resources and better serve their mission.” 

Learn more about RadixHealth and the patient engagement solutions.

View the complete press release from RadixHealth.

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