COVID-19 IMPORTANT INFORMATION
We care about you and your health. Our Holyoke and Chicopee Health Centers will remain open and continue to serve our patients during the coronavirus (COVID-19) pandemic. To assure the health and safety of our patients, visitors, and employees, we are closely monitoring the spread of COVID-19 across our state and community, and we are following the guidelines and recommendations of the Centers for Disease Control and Prevention, and state and local public health offices.
If you are experiencing COVID-19 like symptoms, such as cough, fever or shortness of breath, we ask that you call us at (413) 420 - 2200 before walking in to our offices. In an effort to help stop the spread of COVID-19, we have implemented the following protocols for all of our patients and visitors in all of our locations:
- Single Point of Entry and Screening - all of our locations have a single point of entry into our facilities in addition to a screening for symptoms upon entry.
- ILI Clinic - we have a clinic specifically for patients who are experiencing influenza like illness (ILI) in order to decrease exposure to other patients, visitors, and employees in our facility.
- Limit to Visitors- we ask that you limit the number of accompanying visitors to your appointment to one, and only if necessary.
- Social Distancing - we ask that you keep 6-10 ft away from all other patients and visitors while in our facilities and maintain social distancing while in our waiting areas, pharmacy, and other high volume areas.
- Personal Protective Equipment - all staff who work in the clinic setting are required to wear a mask. This is to protect our patients and our staff.
- Our maintenance and clinic teams use approved disinfecting cleaning supplies and have increased the frequency of their cleaning especially on high touch surfaces such as hand rails, door knobs, desks, counters and pens.
Our Medical Departments will remain OPEN and continue to serve patients during COVID-19.
Our medical teams are providing care via telehealth appointments over the phone and on video for all non-urgent and non-essential routine appointments. Our Holyoke and Chicopee medical locations will continue on-site visits for sick visits and essential routine appointments.
The Holyoke Health Center and Chicopee Health Center pharmacies will remain OPEN and continue to serve patients during COVID-19. For pharmacy pick-up and delivery options in our Holyoke location, please call (413) 533-7323. For pharmacy pick-up or delivery options in our Chicopee location, please call (413) 420 - 6222.
- Dental services are available for adult, pediatric and orthodontic patients at our Holyoke location by appointment ONLY.
- Adult dental services are available at our Chicopee location by appointment ONLY.
You do not have to be a current patient of the Holyoke or Chicopee Health Center to receive dental services, however, you must schedule an appointment to be seen – walk-in services are not available at this time. If you would like to schedule a dental appointment, please call (413) 420 – 2200.
Due to new COVID regulations our offices are serving at a reduced capacity and longer wait times for appointments may be experienced.
- Western Massachusetts Hospital Dental Clinic
- Holyoke Soldiers' Home Dental Clinic
If you are a patient in one of our office that has been temporarily closed, please call us at (413) 420 - 2200 to make an appointment in our Holyoke or Chicopee location for all of your dental care needs.
Center for Recovery & Support
Our Center for Recovery and Support is OPEN and continues to serve patients. To schedule an appointment, please call (413) 420 -1730.
Our Eye Care Department is OPEN and continues to serve patients. To schedule an appointment, please call (413) 420 - 2200.
Holyoke Breastfeeding Resource Center
Effective 4/1/2020, in person breastfeeding consults will be limited to scheduled provider visits. The Holyoke Breastfeeding resource Center continues to welcome phone consults for breastfeeding support and questions. Call (413) 420 - 2862 and a member of the health center staff or one of our community partners will follow up with you.
The American Academy of Pediatrics (AAP) and the Centers for Disease Control (CDC) continue to recommend breastfeeding for all babies. Moms who have been diagnosed with coronavirus should take special precautions, as noted below: