Current Job Opportunities
Chief Financial Officer
The CFO will have oversight and overall responsibility for developing and directing the financial activities of the Holyoke Health Center (HHC) in a manner that anticipates and supports current and future organization growth and objectives. A primary function of the role will be to work effectively as a partner to the CEO, Board of Directors and the senior leadership team to set goals and direction, managing HHC's strategic and operational issues. The CFO will be highly effective in translating complex financial data into understandable concepts that allows for effective decision making. The CFO will be responsible for planning, controlling and directing the fiscal operations of HHC. This position will oversee the administration of budgeting, accounting, purchasing, payroll, grants accounting management, audit, internal and external reporting, financial planning and analysis, compliance with regulatory requirements, revenue management, reimbursement, billing functions and data analytics for HHC. The CFO's leadership will ensure that financial policies, procedures and controls are consistently implemented, ensures compliance with generally accepted accounting procedures, legal and regulatory requirements (i.e HRSA) and local, state, and federal requirements. A Master's Degree in Accounting, Economics or related business field required. Must have at least 5 years experience in a healthcare environment managing financial operations, preferably in a FQHC. Previous experience working in an Accountable Care Organization (ACO) environment preferred. A thorough knowledge of Generally Accepted Accounting Principles used in preparation of financial statements, an understanding of the managed care industry and contracting required. Must have comprehensive experience with all types of reimbursement systems and payer including Medicaid, Medicare, managed care, capitation and fee for service systems. Strong leadership, analytical and problem solving skills with excellent oral and written communication skills essential. Must have the ability to partner with key stakeholders and work with all levels of staff, management, and board members to translate complex financial accounting issues to non-financial customers.
Certified Pharmacy Technician
Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.
Pharmacy Community Health Worker
This position performs a variety of tasks associated with coordinating pharmacy services for an assigned panel of patients. Serves as the patient advocate and main point of contact for the patient and family members, assists with problem solving, performs outreach and engagement activities including face-to-face, mail, electronic and telephone contact; assists patients in completing related consent forms and may serve as a translator for the patient. This position also educates patients and staff about managed care programs and procedures and assists in enrolling patients in managed care programs. A high school diploma or equivalent and bilingual (English/Spanish) required. The ability to work both independently and collaboratively in a team environment essential. 1-2 years of experience working in a community based setting required. Must have excellent oral and written communication skills, knowledge of medical terminology, basic computer skills with familiarity with excel. Certified Application Counselor (CAC) helpful.
Dental Hygienist - Part-time- 30 Hours
The Holyoke Health Center has a part-time Dental Hygienist position available. The qualified candidate must have a Degree in Dental Hygiene from an accredited program and be licensed by the Massachusetts Board of Dentistry. Previous experience is preferred. We offer new state of the art facilities, a great team oriented environment and excellent benefits. An Associate's or Bachelor's degree from an accredited dental hygiene program, a current MA dental hygiene license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required.
Certified Dental Assistant
Responsibilities include chair side dental assisting, patient management, sterilization, and taking high quality digital records. Familiarity with nitrous oxide monitoring, and placement of sealants, Coronal polishing certificate, Fluoride application certificate required. Position requires a current MA dental assistant license, successful completion of an accredited dental assisting program, demonstrated competency in assisting x-ray certification computer literacy, previous experience working as a pediatric dental assistant. CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Must be a team player, detail oriented, and possess exceptional organizational skills.
Staff Nurse - full-time
Seeking RN with previous ambulatory experience preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.
Dental Receptionist - full-time
Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.
Medical Assistant - full-time- float
A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.
Medical Assistant - full-time- MAT/HIV/HEP C
A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience and/or an interest in working with addiction and infectious disease preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.
RN Case Manager (HIV, Suboxone and HepC)
This position serves as an essential member of a multidisciplinary team of primary and specialty care medical providers, providing nursing support to patients living with HIV, Substance Abuse and Hepatits C. This position has a primary emphasis on medication adherence, health promotion, harm reduction, referrals to necessary community resources, developing treatment plans and facilitating access to state-of-the-art care. This position requires a valid MA RN license and current CPR certification required; CARN preferred; previous experience in an ambulatory setting strongly preferred. Must have the ability to work independently and as a member of the HHC clinical team with excellent written and verbal communication skills. Basic computer skills and the ability to learn and use data tracking programs required. Bilingual (English/Spanish) strongly preferred.
Pharmacy Clerk - Full-Time
Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8am - 6pm and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.
Health Information Specialist
Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR’s required. Bilingual (English/Spanish) preferred.
Population Health Coordinator
Population Health Coordinator supports collaboration, communication and care coordination with all members of the
healthcare team. The Population Health Coordinator is an integral member of the health care team who works to ensure
safety, best practice and high quality standards of care across the healthcare continuum for identified patient populations. Their role is to assist the healthcare team by coordinating care for both scheduled and nonscheduled patients by proactively identifying, managing and outreaching select patient populations. Additionally, this position plays a role helping to coordinate and improve upon quality measures to offer complete preventive care for all patients. The Population Health Coordinator coordinates health services and provides support, encouragement and education to achieve the highest level of selfmanagement within their responsibilities for each identified patient population. A high school diploma or equivalent, graduate of an accredited Medical Assistant program, a current RMA or CMA certificate and CPR required. Position requires prior experience working as a medical assistant or related health field. Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Experience with NextGen EHR preferred. Must possess computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgment in performance of tasks. Strong problem solving abilities and analytical skills to ensure patient's needs are met is essential. Must possess good organizational skills, time management, and ability to multitask and to be able to prioritize daily assignments to ensure smooth work flow. Bilingual English/Spanish required.
Lead Medical Assistant - full-time
In addition to performing the duties of a medical assistant, the responsibilities of the Lead Medical Assistant include, assisting with mentoring and onboard of new medical assistants (MA), serves as a resource to other team MA’s, serves as the team lead for quality and process improvement initiatives, assists in implementing PDSA’s, observes and evaluates waive testing competencies for new MA’s, acts as the team EHR super user, serves as a member and participates in committee meetings, assists with problem solving related to patient flow and wait times. A graduate of an accredited CMA program, current CMA or RMA certificate and CPR required. A minimum of six months experience working as a medical assistant at HHC required. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required.
Previous dental care for patients by diagnosing and treating diseases, injuries and malformations of the teeth and gums. As a General Dentist, you may be involved in our Ryan White III Dental Program operating in conjunction with Boston University School of Dental Medicine. As part of our dental programming, this position may precept dental residents from New York University and students from BU, Tufts, and Harvard. A.D.M.D. or D.D.S from an accredited dental school, 1-2 experience as a dentist preferred, current Massachusetts Full Licensure required, BPR/BLS.