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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Pharmacy Clerk - Full-Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8am - 6pm and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

RN Care Manager

This position is a key member of the collaborative care team which includes the patient's medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient's needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient's needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR; Bachelor of Nursing - Associates Degree from an accredited program required. Current valid MA drivers' license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office Applications including Word, Excel and PowerPoint. Bilingual (English/Spanish) helpful.

Medical Assistant - full-time- float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Staff Nurse

Seeking RN with previous ambulatory experience preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Dental Receptionist - full-time

Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.

Front Desk Receptionist/Medical

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedule patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Dental Hygienist

The Holyoke Health Center has a part-time Dental Hygienist position available. The qualified candidate must have a Degree in Dental Hygiene from an accredited program and be licensed by the Massachusetts Board of Dentistry. Previous experience is preferred. We offer new state of the art facilities, a great team oriented environment and excellent benefits. An Associate's or Bachelor's degree from an accredited dental hygiene program, a current MA dental hygiene license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required.

Health Information Specialist - 2 positions

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR's required. Bilingual (English/Spanish) preferred.

Certified Dental Assistant

Responsibilities include chair side dental assisting, patient management, sterilization, and taking high quality digital records. Familiarity with nitrous oxide monitoring, and placement of sealants, Coronal polishing certificate, Fluoride application certificate required. Position requires a current MA dental assistant license, successful completion of an accredited dental assisting program, demonstrated competency in assisting x-ray certification computer literacy, previous experience working as a pediatric dental assistant. CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Must be a team player, detail oriented, and possess exceptional organizational skills.

General Dentist

Provides dental care for patients by diagnosing and treating diseases, injuries and malformations of the teeth and gums. As a General Dentist, you may be involved in our Ryan White III Dental Program operating in conjunction with Boston University School of Dental Medicine. As part of our dental programming, this position may precept dental residents from New York University and students from BU, Tufts and Harvard. A.D.M.D. or D.D.S. from an accredited dental school, 1-2 years experience as a dentist preferred, current Massachusetts full licensure required, BPR/BLS.

Community Health Worker (CHW)

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Manager’s through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain and improve the health of patients and their families; provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish), a current MA driver’s license with reliable transportation and a high school diploma or equivalent required. CHW and or medical assistant certification preferred. Previous experience working as a CHW and/or medical assistant preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self –motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel. Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

Call Center Customer Service Representative

Responsible for answering all incoming calls to the main telephone switchboard system, Finesse, receives and redirects calls, responds to routine inquires, refers to appropriate sources; takes and transmits messages and transfers calls appropriately per protocol; schedules, cancels appointments or tasks to appropriate front desk staff if unable to make appointment and other clerical duties as assigned. Must have excellent customer service and maintains professional telephone etiquette at all times and 1-3 years related experience working in a medical and/or dental office setting. Excellent communication skills, both written and verbal and superior customer service required. Working knowledge of switchboard operations, general clerical skills and basic computer knowledge in Windows environment required. Bilingual (English/Spanish) required.

Data Analyst

The Data Analyst will support the data needs for all quality performance measurement and improvement activities for the organization. This position supports the organization through the collection and analysis of targeted data and information to support HHC programs, initiatives and regulatory reporting requirements including: Quality initiatives, Meaningful Use, Uniform Data System (UDS), Patient Centered Medical Home (PCMH), Primary Care Payment Reform (PCPR), grant funded programs, and supporting the organizations ongoing data collection efforts. Duties include: design, develop, and generate customized ad-hoc reports; prepare and present information to designated committees or other internal and external groups; extract, organize, analyze, and report data to local, state, and federal agencies; track and report key outcomes and trends using charts and graphs; collaborate with a multidisciplinary team to monitor and evaluate quality improvement initiatives; identify opportunities for improvement; and help transform data into actionable information. Requirements: a Bachelor's degree in Nursing (RN with quantitative training), Epidemiologu, Mathematics or related field; a minimum of 2 years data analysis experience, preferably in a health care setting; excellent analytical skills including the ability to understand and interpret quantitative and qualitative data; intermediate or higher level of proficiency in the Microsoft Office Suite including Excel, Word and Powerpoint (pivot tables, calculations, statistic tools and charts/graphs); ability to communicate effectively with all levels of management; and must be proactive in nature. Previous experience using Electronic Health Record systems is preferred. Familiarity with SQL queries and generating reports with software products similar to crystal reports is also preferred.

Recovery Coach

The Recovery Coach for the Medicated Assisted Treatment Program within the Center for Recovery and Support at the Holyoke Health Center, reports directly to Recovery Coach Program manager. The Recovery Coach provides support services to individuals in recovery or seeking recovery from substances through a non-judgmental and person center stance based on a Multiple Pathways of Recovery frame. The Recovery coach completes the personalized Recovery Plan with the recoveree based on the individual’s specific needs and goals. The Recovery Coach is a bridge and liaison with other recovery services such as ATR, Detox Centers, IOPs and other agencies to provide recoveree with supportive services. The Recovery Coach should be comfortable with their own personal experience in recovery.
Required experience and training:

  • Must have completed 30 hour Recovery Coach Academy training by BSAS approved provider
  • Good communication skills, interest in helping others obtain recovery
  • Must have 2 years' experience working with individuals in recovery from substance use disorders
  • Must have understanding of Medication Assisted Treatment
  • Lived experience in recovery from substance use disorder(s) is preferred
  • Enrollment in or completion of a CADAC program is desirable but not required
  • Recovery Coach Academy must be completed prior to employment
  • Exam for Recovery Coach Certification must have a passing grade and completed within 1 year of employment
  • 500 hours of working or volunteering in a recovery setting must be completed within 4 months' time after employment
  • 30 hours of continuing education for certification must be done within one year time frame of employment

A high school diploma or equivalent required; bilingual (English/Spanish) and a valid Massachusetts driver’s license in good standing required.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org or resume@hhcinc.org


 POSTED: December 6, 2019