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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Community Health Worker (CHW) - full-time (3 positions)

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Managers through an integrated approach to care management and community outreach. As a priority, the CHW will promote, maintain and improve the health of patients and their families; provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish), a current MA driver's license with reliable transportation and a high school diploma or equivalent required. CHW and or medical assistant certification preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self-motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel. Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Certified Dental Assistant

Responsibilities include chair side dental assisting, patient management, sterilization, and taking high quality digital records. Familiarity with nitrous oxide monitoring, and placement of sealants, Coronal polishing certificate, Fluoride application certificate required. Position requires a current MA dental assistant license, successful completion of an accredited dental assisting program, demonstrated competency in assisting x-ray certification computer literacy, previous experience working as a pediatric dental assistant. CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Must be a team player, detail oriented, and possess exceptional organizational skills.

Dental Hygienist

The Holyoke Health Center has a full-time Dental Hygienist position available. The qualified candidate must have a degree in Dental Hygiene from an accredited program and by licensed by the Massachusetts Board of Dentistry. Previous experience is preferred. We offer new state of the art facilities, a great team oriented environment and excellent benefits. An Associate's or Bachelor's degree from an accredited dental hygiene program, a current MA dental hygiene license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required.

Dental Receptionist - full-time

Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.

Medical Assistant - full-time- float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Staff Nurse - full-time - Pediatrics

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

RN Care Manager

This position is a key member of the collaborative care team which includes the patient's medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient's needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient's needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR, Bachelor of Nursing-Associates Degree from an accredited program required. Current valid MA drivers' license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and PowerPoint. Bilingual English/Spanish helpful.

RN Case Manager (HIV, Suboxone and HepC)

This position serves as an essential member of a multidisciplinary team of primary and specialty care medical providers, providing nursing support to patients living with HIV, Substance Abuse and Hepatits C. This position has a primary emphasis on medication adherence, health promotion, harm reduction, referrals to necessary community resources, developing treatment plans and facilitating access to state-of-the-art care. This position requires a valid MA RN license and current CPR certification required; CARN preferred; previous experience in an ambulatory setting strongly preferred. Must have the ability to work independently and as a member of the HHC clinical team with excellent written and verbal communication skills. Basic computer skills and the ability to learn and use data tracking programs required. Bilingual (English/Spanish) strongly preferred.

Pharmacy Clerk - Full-Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8am - 6pm and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Dental Billing Clerk

Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.

Care Coordinator

The care coordinator’s primary function is to support RN Care Managers and the medical management team to manage assigned patients. The care coordinator assists patients to ensure they receive high quality coordinated care; assists in developing care plans with the patient, family-caregiver(s) and providers; plans and performs outreach activities; works closely with the care team to support outreach planning for post discharge calls, patients with care gaps and ongoing support from care management; serves as point of contact, advocate and informational resource for patients, care team, family-caregiver(s) and others; provides clerical administrative support to the care management team to maintain and execute effective workflows. AS or BA degree in social work, nursing or behavioral health related field required. A valid MA license, reliable transportation and bilingual (English/Spanish) required. 3-5 years of experience in a clinical or community resource setting with care coordination and/or case management experience required. Knowledgeable of community health care and social service resources required. Must have demonstrated leadership, communication, education and counseling skills. The ability to work independently and collaboratively with internal and external team members required. Ability to participate in team planning and decision-making. Excellent writing skills and comprehensive knowledge of Microsoft Office applications including Word, Excel, Power Point and comfortable working with a variety of internal and external database programs necessary.

Health Information Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR’s required. Bilingual (English/Spanish) preferred.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org or resume@hhcinc.org


 POSTED: March 15, 2019