Current Job Opportunities

HIV Program Manager

The HIV Program Manager is responsible for the day to day coordination of the Holyoke Health Center’s (HHC) HIV/AIDS services including: The Ryan White Part C program, the Massachusetts Department of Public Health, Bureau of Infectious Disease (BID), Office of HIV/AIDS (OHA), Health Promotion and Disease Prevention Services including HIV ARCH services and Prevention services with Counseling and Testing. Supervises and directs data collection, management, analysis and reporting to state and federal agencies on a regular basis. Directs and supervises assigned personnel in the HIV Department including staff working in ARCH and Counseling and Testing programs. Assigns, checks and reviews quality of work performed. Resolves employee grievances and disciplinary problems within limits of own position’s responsibilities. Makes effective recommendations and takes responsibilities for assigned employee hiring, orientation and training, promotion and other similar personnel action recommendations. Prepares annual employee performance evaluations for assigned personnel.
Bachelor’s Degree in Public Health, Public Administration or a health related field, or equivalent experience preferred. A minimum of 3 years health care experience preferred. Intermediate or higher level of proficiency in Microsoft Office suite including Excel, Word, and PowerPoint helpful. A minimum 3 years’ experience required in a community/public health, ambulatory care or critical care setting. Grant writing/grant management experience preferred; 1 year’s supervisory experience preferred; HIV direct care experience preferred; computer literacy required.

Help Desk Technician

Seeking an experienced and motivated Helpdesk Technician with some system administration experience to work in the Information Technology department helping to maintain HHC’s infrastructure services work to further enhance the user experience and meeting the business needs. The Helpdesk Technician role represents a unique opportunity for the right person to gain valuable experience across the IT spectrum working in a professional team environment. The ideal candidate must possess a professional demeanor and be self-motivated. Most importantly, the candidate must have a strong desire to learn and an interest in pursuing a career in the related field. Responsibilities include, but are not limited to:

 Serve as the first point of contact for customers seeking technical assistance over ticketing system, email, or phone.
 Perform onsite/remote troubleshooting through diagnostic techniques and pertinent questions
 Responsible for maintaining and enhancement of various infrastructure hardware
 Record events and problems and their resolution in logs
 Document steps of resolutions and configuration steps in company knowledge base area for future reference
 Responsible for new hire and existing user hardware setup including laptops, tablets, and all peripherals
 Responsible for software application research and deployment
 Assist in the maintenance of HHC’s intranet
 Assist with IT infrastructure related requests

An associate’s or bachelor’s degree in a related field with 3-5 years of experience as a helpdesk technician in a hybrid environment required. Good written and verbal communication skills, profession-level knowledge of Microsoft Office suite. Previous experience working with EPIC in a healthcare environment preferred. Must have expertise with Windows Server 2012/2016 and Windows 10/11, virtualization experience with VMware, experience configuring, deploying, and supporting
Cisco switches, routers, and firewalls, a demonstrated desire and ability to remain current with new technologies, ability to work independently and on a team, strong verbal and written communications skills, including the ability to write high quality documentation for technical and non-technical audiences, a drivers’ license and reliable transportation for occasional visits to our remote sites around Western MA, availability to provide 24x7 support for critical issues and planned off-hours maintenance. Some knowledge of MCSE/MCITP, CCNA/CCNP, Cisco Communications Manager VoIP; Aruba wireless infrastructure, SQL Server 2012/2016, SharePoint, IIS, Exchange 2013.

APRN-Psychiatric

The APRN Provider will serve as an integral part of our interdisciplinary primary care and behavioral health integration team. This position provides direct patient care to children and adults; performs assessments and physical examinations, coordinates patient care including multidisciplinary case conferences, crisis intervention, treatment plans and other related medical care. Serves as a patient advocate to ensure that patients and their family members’ needs are incorporated into the plan of care; coordinates and fosters collaborations with community agencies and hospitals in the care, treatment and services of patients. Advanced Practice Nursing Degree from an accredited school with specialization in psychiatric/mental health nursing required. Current DEA and Massachusetts Controlled Substance Licenses and current CPR Certification required. At least 3 years’ experience treating a variety of psychiatric disorders required, preferably in a community health/outpatient clinic environment. Ability to work with integrated medical, clinical and support staff on behalf of patients. Demonstrated understanding of medical and clinical practices and procedures. Demonstrated understanding of the agency's role in the community and the ability to appropriately represent the agency. The ability to effectively organize time and responsibilities. The ability to communicate effectively both orally and in writing.

Recovery Coach

The Recovery Coach for the Medicated Assisted Treatment Program within the Center for Recovery and Support at the Holyoke Health Center, reports directly to Recovery Coach Program manager. The Recovery Coach provides support services to individuals in recovery or seeking recovery from substances through a non-judgmental and person center stance based on a Multiple Pathways of Recovery frame. The Recovery coach completes the personalized Recovery Plan with the recoveree based on the individual’s specific needs and goals. The Recovery Coach is a bridge and liaison with other recovery services such as ATR, Detox Centers, IOPs and other agencies to provide recoveree with supportive services. The Recovery Coach should be comfortable with their own personal experience in recovery. Required experience and training:

 Within first 12 months of employment - must have completed 30 hour Recovery Coach Academy training by BSAS approved provider.
 Within first 12 months of employment – pass exam for Recovery Coach Certification and complete 30 hours of continuing education for certification.
 Good communication skills, interest in helping others obtain recovery.
 Must have 2 years’ experience working with individuals in recovery from substance use disorders
 Must have understanding of Medication Assisted Treatment
 Lived experience of recovery from substance use disorder(s) is preferred.
 Enrollment in or completion of a CADAC program is desirable but not required.

A high school diploma or equivalent required; Bilingual (English-Spanish) strongly preferred; MA driver’s license in good standing and reliable transportation required. Proficiency with computers, internet and email required. Must have an understanding of Medication Assisted Treatment and familiarity with substance use recovery support services and how to access them.

Financial Counselor

The Financial Counselor is responsible for assisting patients with insurance issues as they pertain to programs and services offered within the Health Center. This position plays a key role in assisting patients through the insurance process establishing their eligibility for insurance coverage. The position acts as a liaison with insurance companies in areas relating to insurance eligibility for patients, providing guidance and facilitating access to vital financial programs and services, verifies patient insurance coverage with third-party payers, ensures the integrity of all data collected at time of service to ensure accurate patient identification / benefits information and is responsible for tracking and processing accurate, complete and timely applications. Certification strongly preferred, certification within first 12 months of hire required. Must have knowledge of insurance/third-party billing/managed care environment. Excellent customer service skills to serve both our internal and external customers are required. Candidates must have excellent oral and written communication skills with ability to work independently and within a team environment required; strong attention to detail and strong analytical and problem resolution abilities required. Competent utilizing Microsoft office, e.g. Excel, Word, Outlook. Bilingual (English-Spanish) required.

Accountant

This position is responsible for accounting functions including the general ledger through the preparation and posting of recurring and non-recurring journal entries; perform GL period closes on a monthly basis; perform month end reconciliations between the general ledger and the billing systems; maintain and reconcile the general ledger to subsidiary ledgers and schedules such as accounts receivable, accounts payable, fixed assets, prepaids and accrued expenses; prepares monthly upload of financial data into budgeting software; assist in preparation of UDS and UFR reports and assists the finance team with variety of related accounting duties. A BA in Accounting required. Position requires 2-3 years of progressive experience performing all aspects of month end and year end GL closes, preferably in a non-profit health care environment. Highly motivated and detail-oriented with exceptional analytical, communication and interpersonal skills necessary. Strong conceptual understanding of generally accepted accounting principles and practices; high degree of proficiency with Excel (intermediate level or higher); knowledge and practical experience with financial accounting software systems required.

Dental Billing Specialist

Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.

Medical Billing Specialist

This position requires medical billing experience performing ICD-10, patient collections and other related duties. A high school diploma or equivalent required. Must be a strong team player with excellent communication (verbal and written) and analytical skills. Experience with Epic/Wisdom software helpful. At least 1 year of medical billing experience required.

Health Information Specialist

Responsible for maintaining and organizing the electronic heath record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department accepted; previous clerical experience in a medical environment and familiarity with a patient record. Bilingual (English/Spanish) preferred.

Prior Authorization Specialist

This position serves as the primary liaison between patients, providers and care teams and is responsible for screening prior-authorization and coordination of specialized services requests, including a broad range of requests for inpatient, outpatient and ancillary services. Position requires a high school diploma or equivalent, 1-3 years experience working in a clinical ambulatory environment and medical terminology knowledge required. Previous prior authorization experience preferred.

Patient Access Triage Nurse

Seeking an LPN or RN resides within the Patient Access Center working directly with the call center representatives. Performs triage for patients and schedules patients for appointments as needed. Follows protocols and utilizes electronic medical records for documentation. Works closely with Nurse Managers/Nurse Leads regarding access issues. This person plays a lead role in workflow improvements and makes recommendations for optimal customer service. Spanish speaking is preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; 3-5 years’ experience of direct patient care, preferably in an ambulatory care setting; experience in Health Center setting preferred.

Referral Specialist - 1 Full Time/1 Part Time (30 Hours)

This position schedules referral appointments, performs related clerical and data entry work.
The position requires a high school diploma or equivalent, 1-3 years’ experience working in a clinical ambulatory environment and medical terminology knowledge required. Previous prior authorization experience preferred.

EDR Specialist

Reporting to the Information Technology Director, the EDR (Electronic Dental Record) Specialist oversees and supervises the clinical and administrative functions of the Electronic Dental Record. Serves as the liaison between dentists, clinical staff and other end users providing on-going training, education and support. Coordinates training for all new and existing EPIC/Wisdom users. Adapts EPIC/Wisdom training materials for job/role specific training. Provides ongoing EPIC/Wisdom support for dental provider staff and serves as the main support for the clinical function of the electronic health record. Assists in the development of scenarios for pre-go live testing for updates and/or enhancements to the EPIC/Wisdom system and performs system validation testing. Supports testing of new or revised EPIC/Wisdom functionality and reports including the development and update of test plans, testing, troubleshooting and final acceptance. Identifies quality improvement needs related to EPIC/Wisdom and implements needed methods, procedures and system modifications. Addresses and tracks defects and enhancements being completed within the EDR. A Bachelor’s degree (Computer Science, Healthcare Administration, or related field) preferred. This position requires an IT professional with at least three years’ experience in an ambulatory dental care environment, preferably in a community health center. Must be solutions oriented, and work well within a multidisciplinary team and work effectively with staff across all departments and professional levels. Excellent interpersonal, leadership, communication (oral and written) and personnel management skills required. Must have 3-5 years of related experience, including application management and training, with at least 3 years of experience with EHR/EDR implementation in a healthcare setting. Project implementation, support activities, and a working knowledge of billing, clinical, and operational workflows within a Dental environment required. Experience with EPIC/Wisdom, NextGen, and/or Dentrix strongly preferred with numerous EPIC training and certification opportunities available.

Medical Assistant Manager

This position supervises and coordinates the activities of Medical Assistants (MA). Tasks to be performed include both clinical and clerical duties. Supervises Medical Assistants in the provision of health care. Works with the Clinical Staffing Coordinator in the assignment of duties for Medical Assistants based on clinic needs, available staff, and patient needs. Works with the Clinical Staffing Coordinator on payroll and time off requests. Participates in the development of unit goals, objectives, protocols and procedures. Identifies operational problems; recommends appropriate corrective action, implements approved plans as recommended. Monitor patient schedules to ensure schedules are full and appointments are scheduled appropriately. Works closely with Assistant Clinical Director overseeing staff development in determining staff training needs and assists with the implementation of individual and group training programs. Assists with mentoring and onboarding of new Medical Assistant hires. Assists with quality/process improvement initiatives and the implementation of PDSAs.
Perform CLIA waive testing competencies for new MAs. Monitor annual CLIA waive tests and other required trainings for completion. Act as the team EHR Super User. Assist with problem solving related to wait times, patient flow, and patient complaints. Provides direct patient care as needed during staffing shortages. Monitors and maintains supplies and equipment inventory while staying within budgetary authority in order to meet service provision needs of clinic.
Participates in interviewing and hiring of Medical Assistant staff to fill vacant positions. Recommends promotions, transfers and other related human resource actions including discipline. Acts as a member of HHC Quality Committee. A high school diploma or equivalent, graduate of a Medical Assistant program, a current RMA or CMA certificate and CPR required. A minimum of three year experience working as a Medical Assistant in an ambulatory setting preferred. Excellent communication (oral/written) skills required; the ability to work well as part of a clinical team is essential in providing patient centered care. Bilingual English/Spanish required.

Community Health Worker (CHW) - Full Time

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Manager’s through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain and improve the health of patients and their families; provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish) with excellent communication skills required. A high school diploma or equivalent required. A current MA driver’s license with reliable transportation required. CHW and or medical assistant certification preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self –motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel.
Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

Community Health Worker (CHW) - HIV Care Team

The Community Health Worker (CHW) will work as an integral member of the HIV and HCV care teams. The CHW will promote patient health and wellness and contribute to the goals and objectives of patients’ care plans by conducting care coordination and outreach activities to help engage or reengage patients in HIV and/or HCV care. The Community Health Worker will also assist patients in accessing the variety of medical and social benefits needed to maintain their health, to include coordinating referrals to outside agencies, as needed. A high school diploma or equivalent required. Medical Assistant Certification also helpful but not required. A minimum of 1 year experience working in a medical ambulatory environment performing related work. Past Community Health Worker education/training/experience or current certification preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self–motivated. Demonstrate attention to detail. Excellent writing and effective communication skills in English and Spanish required. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working successfully with people of diverse backgrounds, cultures, lifestyles, in a manner that engages on-going self-reflection and continual learning. Intermediate or higher level of proficiency in Microsoft Office suite including Outlook, Excel, and Word.

Community Health Worker - Family Partner (CHW)

The CHW will serve as an integral part of an interdisciplinary primary care and behavioral health integration team. The CHW works as a member of the care team supporting patients and their families to navigate and access primary care, behavioral health services, and other resources in efforts to adopt healthy behaviors.
The CHW supports the patients and families through an integrated approach to community outreach. Through community outreach and home visits, the CHW works to promote, maintain, and improve the health of patients and their family by providing social support and informal counseling. The CHW partners closely with different providers, patients, and outside organizations and is responsible for facilitating communication between patient and care teams across the care continuum, and providing culturally appropriate health education and self-management support. Additionally, the CHW will collaborate within a team-based care delivery model to improve the health and lives of our patients. The CHW will participate in the development and implementation of innovative cost-effective and quality improvements delivery system changes that proactively meet the complex needs of our patients including efforts to manage their behavioral and social needs in addition to their medical care. The CHW engages in reporting out required Public Health outcomes information as required by state and federal guidelines. The CHW partners and collaborates with local community organizations, social service agencies, and educational entities for the expansion of knowledge, best practices, and improvements to the care of patients.
A high school diploma or equivalent is required; a current MA driver’s license with reliable transportation is required. CHW and or medical assistant certification preferred. Experience working with community groups is helpful. Must have the ability to work effectively both independently and collaboratively within a team environment and be self–motivated. Previous experience working with databases and good computer skills through working knowledge of Windows, the internet, Microsoft Outlook, and Excel. Must be accurate and detail-oriented, and possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology is strongly preferred. Bilingual (English/Spanish) required

Medical Assistant - Full-Time – Float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Staff Nurse - Full Time - 2 Floats - 4 Positions

2 Floats at Holyoke Health Center

1 Float at Chicopee Health Center

Seeking RN or LPN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Staff Nurse - Part-Time- 8:30-4:30 (Thurs-Fri)

Seeking RN or LPN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred

RN Care Manager

This position is a key member of the collaborative care team which includes the patient’s medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient’s needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient’s needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR; Bachelor of Nursing - Associates Degree from an accredited program required. Current valid MA drivers’ license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual (English/Spanish) helpful.

Front Desk Receptionist/Medical

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Pharmacy Clerk - Full Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8-6 and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Pharmacist - Full Time

Seeking an energetic individual to join our team in a fast-paced, high volume RETAIL pharmacy located within our Federally Qualified Health Center. Work in a mission driven setting that focuses on providing the optimal in patient care. The pharmacist dispenses medications prescribed by health center or outpatient physicians and other healthcare and dental practitioners and provides information to patients about medications and their use. The pharmacist works closely with the patient and practitioner and may advise on the selection, dosages, interactions and side effects of medications; counsels patient and answers questions regarding side effects or interactions among various drugs. As a pharmacist in a supervisory role, must possess excellent written/oral communication to provide oversight and direction to lead a diverse and hard- working staff. Candidate must be a graduate of an accredited school of pharmacy with an active MA license. The candidate must obtain certification for BLS CPR, immunizations, emergency contraception, and naloxone and have the ability to use the Prescription Monitoring Program. Previous experience in retail pharmacy operations preferred. Bilingual (English/Spanish) helpful.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years' experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Pharmacy 340B Referral Loop Specialist

This position will be responsible for ensuring that medications dispensed through the 340B program, but prescribed by a noneligible provider, are qualified claims. This specialist will confirm that the referral loop is complete by verifying that there is a referral out from the primary care provider and that subsequently, consult notes have been forwarded by the specialist’s office and are in the patient record. Ability to work effectively both independently and collaboratively within a team environment is essential. A minimum of 3 years working in a pharmacy environment preferably in a community-based setting. Excellent oral and written communication skills, strong attention to detail are required. Basic computer skills including a familiarity with excel, prior pharmacy inventory experience helpful, knowledge of finance preferred, and knowledge of 340B Program strongly preferred.

Faculty-Pediatric Dental Department

Provides clinical oversight, dental knowledge and support to all pediatric dental residents throughout their 2 year rotation. Administers, directs, and coordinates a program of high quality pediatric primary and preventative dental care for the pediatric patients at the Holyoke Health Center. Responsibilities include, but are not limited to assisting in coordination of the curriculum for pediatric dentistry residency program, including didactic and clinical components, seminars and research, supervise and provide direct patient care and clinical teaching in the clinic and in the hospital operating room, works closely with the Associate Chief Dental Program Officer (ACDPO) to facilitate and ensure consistency in clinical education and evaluation of the residents assigned to the Holyoke Health Center, mentors pediatric dental residents and supervises their clinical education and community service activities, works closely with management staff to identify solutions to local access to healthcare needs and coordinating community/regional outreach and health program and serves as an ambassador for HHC while actively participating in local community/regional programs and events. The position requires a DDS or DMD degree or equivalent and a certificate from a CODA-accredited graduate pediatric dentistry program. Candidates must be eligible for
unrestricted licensure in the Commonwealth of Massachusetts, board certified in Pediatric Dentistry. Previous teaching experience or related high-quality scholarly activity and previous clinical experience strongly preferred.

Dental Hygienist - 2 Adult Dental

The Dental Hygienist is a member of the clinical practice team working collaboratively with other team members in providing patient care. Responsibilities include cleaning and polishing teeth, instructing patients in good oral hygiene habits and after care for dental treatment rendered, and providing other preventative dental care, and work chairside as needed. A degree from an accredited dental hygiene program with a current MA license and CPR. Bilingual (English/Spanish) helpful.

Registered Dental Assistant

Responsibilities include preparing patients for dental procedures, including recording medical/dental histories and vital signs, four-handed dental assisting techniques and procedures for all phases of general dentistry, infection control compliance, and exposing high-quality digital radiographs. Skill in providing excellent customer service and support; ability to work as a team player. Position requires a current MA dental assistant registration, x-ray certification, computer literacy, CPR certification issued by the American Heart Association; BLS for Health Care Providers required, successful completion of an accredited dental assisting program preferred.

Dental Assistant Intern

Our quality, comprehensive dental department is seeking a highly motivated and competent dental assistant intern or individual desiring to enter the dental field. No experience needed. We are willing to train you to learn the skills necessary to become an on-the-job trained dental assistant. This opportunity will save you thousands of dollars that you would normally pay in tuition at a technical school/dental assisting program.
It is expected that after successfully completing the dental assistant internship, the employee will have fundamental skills to apply the clinical applications of dental instruments, equipment and materials used by dentists, oral surgeons, pediatric dentists and orthodontic dentists. In addition to chairside clinical skills, foundational coursework and mentorship will be provided in a classroom setting emphasizing infection control. A textbook will be provided. No prior background is needed. The dental assistant inter will receive comprehensive training and should be able to function alongside of our clinical team to facilitate their daily responsibilities.
You will shadow and observe for the first 2 weeks in the program and complete healthcare provider CPR, and feel more confident on patient protocols and course content, we will slowly transition you to work on patients. Upon successful completion of the 8 week (300 total training hours: 60 hours classroom; 240 clinical) course, you are eligible for your Massachusetts RDA certification. Also, upon successful completion of the internship, you have the opportunity to sign up for a state radiology course.

Essential duties:
 Greet patients in the dental office.
 Gather patient information including blood pressure and health history review.
 Accurately enter patient data into computer.
 Prepare patients for treatments or checkups supporting their comfort.
 Select and set up instruments, equipment and materials needed.
 Assist the dentist through 4-handed dentistry.
 Undertake lab tasks as instructed.
 Provide oral hygiene and post-operative care instructions.
 Keep the dental room clean and well-stocked.
 Organize and put away supplies.
 Participate in team meetings and huddles.
 Adhere to all disinfection, sterilization and infection control guidelines.
 Exercise patient confidentiality at all times, perform duties associated with dental assisting.
 Work on setup, breakdown of operatories.
 Assist dentist and dental assistant in day to day duties as part of a team.
 Help keep work areas neat and organized to promote patient satisfaction.
 Use appropriate behavior in keeping with the mission, vision and beliefs and in accordance with operating procedures and policies.

Candidates must be 18 years of age or older. A high school diploma or equivalent is required. Desire to achieve skills required of a dental assistant; willingness to learn dental instruments and sterilization methods; understanding of health & safety regulations; motivated and committed to learning new topics; good computer skills; excellent communication and people skills; attention to detail; well-organized and reliable.
Collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual (English/Spanish) helpful.

If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org

 POSTED:  March 17, 2022