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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate’s degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with in a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Patient Access Representative (PAR)/COVID-19 Front Line Screener - full-time

Responsible for screening employees, patients and visitors as they enter the health center. The PAR Front Line Screener will administer an oral questionnaire regarding COVID like symptoms and conduct temporal/oral temperature checks on anyone entering the building. This position acts as a first contact for patients and visitors. There is a focus on great customer service and supporting the needs of the patients and getting them to the correct department for appointments as appropriate. A high school diploma or equivalent required. Must have 1-3 years of related customer service experience in a medical, dental or pharmacy setting. Excellent communication skills, both written and verbal with superior customer service skills required. Bilingual (English/Spanish) preferred. Grant funded position (12 months) - continuation of positions may be contingent upon grant funding.

Custodian - Per Diem

Responsible for general cleaning and facility maintenance. Must have the ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical Requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules: Hours: 4:30am - 12:30pm, 12:00pm - 9:00pm, 1:00pm- 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

Staff Nurse - full-time

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Medical Assistant - full-time - float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Chronic Opioid Treatment (COT) RN Coordinator

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers COT program. In coordination with clinical managers, provides direct support to nurses who are providing care for patients in the COT program, provides direct patient care in the form of skilled nursing visits and educational sessions for COT patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Recovery Coach

The Recovery Coach for the Medicated Assisted Treatment Program within the Center for Recovery & Support at the Holyoke Health Center, reports directly to the Recovery Coach Program manager. The Recovery Coach provides support services to individuals in recovery or seeking recovery from substances through a non-judgmental and person center stance based on Multiple Pathways of Recovery frame. The Recovery Coach completes the personalized Recovery Plan with the recoveree based on the individual's specific needs and goals. The Recovery Coach is a bridge and liaison with other recovery services such as ATR, Detox Centers, IOPs and other agencies to provide recoveree with supportive services. The Recovery Coach should be comfortable with their own personal experience in recovery.

Required experience and training:

  • Must have completed 30 hour Recovery Coach Academy training by BSAS approved provider.
  • Good communication skills, interest in helping others obtain recovery.
  • Must have 2 years' experience working with individuals in recovery from substance use disorders
  • Must have understanding of Medication Assisted Treatment
  • Lived experience of recovery from substance use disorder(s) is preferred
  • Enrollment in or completion of a CADAC program is desirable but not required
  • Recovery Coach Academy must be completed prior to employment
  • Exam for Recovery Coach Certification must have a passing grade and completed within 1 year of employment
  • 500 hours of working or volunteering in a recovery setting must be completed within 4 months' time after employment
  • 30 hours of continuing education for certification must be done within 1 year time frame of employment

A high school diploma or equivalent required; bilingual (English/Spanish) and a valid Massachusetts driver's license in good standing required.

Health Information Specialist/ Referral Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. Responsibilities include scheduling patients for referrals including diagnostic testing and specialty appointments, communicates directly with patients, responds to routine questions, and educates patient regarding special preparations needed prior to appointment, assures that referrals are mailed or faxed to the appropriate offices and patients receive notification prior to appointments, assures that referrals are completed by provider on the correct form based on patient's insurance coverage and copy is given to managed care and performs related patient registration functions. A high school diploma or equivalent required. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR's required. Bilingual (English/Spanish) preferred.

Associate Chief Dental Program Officer

The Associate Chief Dental Program Officer provides clinical oversight, dental knowledge and support for dental providers at the Holyoke and Chicopee locations in collaboration with dental operations staff. Responsible for co-analysis alongside department operations and necessary follow through related to provider and overall department productivity; dentist accountability and supervision. Acts as a liaison for dental providers addressing and bringing forward any clinical and/or relevant operational concerns or issues to Dental Department Manager(s) and the Chief Dental Program Officer (as needed). Reviews dental quality and peer review reports provided by the Dental Quality Manager and discusses results with providers and resultantly, recommends any additional required training. Assists with regulatory compliance, safety and standards of care as needed. Participates in annual department budgeting process. Regularly collaborates with the Chief Dental Program Officer (CDPO). Position requires successful completion of certified academic program in dentistry and current full license to practice in Massachusetts. Experience in community dentistry with administrative and supervisory experience is strongly preferred.

Front Desk Receptionist/Medical

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual English/Spanish required.

LPN - MedRefill/Clinical Documentation Specialist

Responsible for improving the overall quality and completeness of clinical documentation will facilitate modifications to clinical documentation through extensive interaction with physicians, nursing staff and ancillary staff to ensure the accuracy and completeness of the diagnosis and clinical information. A degree from an accredited nursing program and a current MA license required. A minimum of 2+ years of clinical experience in an ambulatory setting is desired. Must have excellent interpersonal skills and relate well with all levels of staff within the organization. Excellent verbal, written, organizational and critical decision making skills required. We offer a competitive salary and benefits package and a Monday through Friday work schedule.

RN Case Manager - Medication Assisted Treatment (MAT) RN

Program Specific Data: HHC has a specific focus on the opioid epidemic which is disproportionately affecting our patient population and service area communities. Massachusetts is among the top ten states with the highest rate of opioid-related overdose deaths with the rate being double that of the national rate. While there was a decline by 8.3% in 2017 for overall opioid related overdose deaths, the rate for the Hispanic/Latinx population doubled making this population at a markedly high risk for OUD and opioid related overdose deaths. This trend directly impacts our patients with over 70% of our patient population identifying as Hispanic/Latinx.

Program Summary: The unique nurse led model of our MAT program focuses on building relationships with MAT patients and providing extensive education, case management and support. Our MAT program partners with Recovery Coaches and Behavioral Health Clinicians to provide education support and navigation to patients in between group sessions, visits with the MAT nurses, and other scheduled appointments. This model has proven to be highly effective in increasing capacity and access, which is a high priority for HHC. The MAT registered nurse for the Center for Recovery & Support plays an important leadership role within a team of healthcare providers supporting complex patients. This team based approach places special emphasis on medication adherence, health promotion, and harm reduction. The nurse is responsible for developing treatment plans, facilitating access to state-of-the-art care, and making referrals to necessary community resources. This position requires autonomy as the nurse sees the patients independently and manages Medication Assisted Treatment sessions.

Qualifications/Skills: 3 years of professional nursing experience with at least 1 year experience working with patients with Addiction, Hepatitis C, HIV, or related experience with similar patient populations is preferred. Candidates who are passionate about this work are encouraged to apply. A current MA RN license and CPR certification are required. The ability to work independently and as a member of the team, excellent written and verbal communication skills, and computer skills are also required. Bilingual (English/Spanish) is preferred.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org


 POSTED: September 18, 2020