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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

RN Case Manager (Medication Assisted Treatment (MAT) RN)

Program Specific Data: HHC has a specific focus on the opioid epidemic which is disproportionately affecting our patient population and service area communities. Massachusetts is among the top ten states with the highest rate of opioid-related overdose deaths with the rate being double that of the national rate. While there was a decline by 8.3% in 2017 for overall opioid-related overdose deaths, the rate for the Hispanic/Latinx population doubled making this population at a markedly high risk for OUD and opioid related overdose deaths. This trend directly impacts our patients with over 70% of our patient population identifying as Hispanic/Latinx.

Program Summary: The unique nurse led model of our MAT program focuses on building relationships with MAT patients and providing extensive education, case management and support. Our MAT program partners with Recovery Coaches and Behavioral Health Clinicians to provide education support and navigation to patients in between group sessions, visits with the MAT nurses, and other scheduled appointments. This model has proven to be highly effective in increasing capacity and access, which is a high priority for HHC. The MAT program is co-located with a collaborative team from different departments, such as HIV counseling and testing, HIV case management, Hepatitis C treatment, which facilitates easy referrals between programs and increased access between programs.

The MAT registered nurse for the Community Health Programs plans an important leadership role within a team of healthcare providers supporting complex patients. This team based approach places special emphasis on medication adherence, health promotion, and harm reduction. The nurse is responsible for developing treatment plans, facilitating access to state-of-the-art care, and making referrals to necessary community resources. This position requires autonomy as the nurse sees patients independently and manages Medication Assisted Treatment sessions. Qualifications/Skills: 3 years professional nursing experience with at least 1 year experience working with patients with Addiction, Hepatitis C, HIV, or related experience with similar patient populations is preferred. Candidates who are passionate about this work are encouraged to apply. A current MA RN license and CPR certification are required. The ability to work independently and as a member of a team, excellent written and verbal communication skills, and computer skills are also required. Bilingual (English/Spanish) is preferred.

Pharmacy Clerk - Full-Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8am - 6pm and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Certified Application Financial Counselor

The Certified Financial Counselor is responsible for assisting patients with insurance issues as they pertain to programs and services offered within the health center. This position plays a key role in assisting patients through the insurance process establishing their eligibility for insurance coverage. The position acts as a liaison with insurance companies in areas relating to insurance eligibility for patients, providing guidance and facilitating access to vital financial programs and services, verifies patient insurance coverage with third-party payers, ensures the integrity of all data collected at time of service to ensure accurate patient identification/benefits information and is responsible for tracking and processing accurate, complete and timely applications. The successful candidate will be a Certified Application Counselor and have knowledge of insurance/third party billing/managed care environment. Excellent customer service skills to serve both our internal and external customers is required. Candidates must have excellent oral and written communication skills with ability to work independently and within a team environment required; strong attention to detail and strong analytical and problem resolution abilities required. Competent utilizing Microsoft office, e.g. Excel, Word, Outlook. Bilingual (English/Spanish) required.

Medical Assistant - full-time- float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Community Health Worker (CHW)

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Manager’s through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain and improve the health of patients and their families; provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish), a current MA driver’s license with reliable transportation and a high school diploma or equivalent required. CHW and or medical assistant certification preferred. Previous experience working as a CHW and/or medical assistant preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self –motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel. Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

Referral Specialist

Responsibilities include scheduling patients for referrals including diagnostic testing and specialty appointments, communicates directly with patients, responds to routine questions, and educates patient regarding special preparations needed prior to appointment, assures that referrals are mailed or faxed to the appropriate offices and patients receive notification prior to appointments, assures that referrals are completed by provider on the correct form based on patient's insurance coverage and copy is given to managed care and performs related patient registration functions. A high school diploma or equivalent required. General clerical skills and basic computer knowledge in windows environment required. Bilingual (English/Spanish) required. Must be a team player, detail oriented, and possess exceptional organizational skills.

Call Center Customer Service Representative

Responsible for answering all incoming calls to the main telephone switchboard system, Finesse, receives and redirects calls, responds to routine inquires, refers to appropriate sources; takes and transmits messages and transfers calls appropriately per protocol; schedules, cancels appointments or tasks to appropriate front desk staff if unable to make appointment and other clerical duties as assigned. Must have excellent customer service and maintains professional telephone etiquette at all times and 1-3 years related experience working in a medical and/or dental office setting. Excellent communication skills, both written and verbal and superior customer service required. Working knowledge of switchboard operations, general clerical skills and basic computer knowledge in Windows environment required. Bilingual (English/Spanish) required.

Pharmacy Accounts Receivable Specialist

Previous experience working in a pharmacy setting handling cash and deposits preferred. Responsibilities include daily bank deposits and maintaining deposit files, daily cash postings, processing monthly statements, opening and distributing mail, serves patients-customers courteously and promptly and accurately processes payments and orders. Must have excellent basic mathematical skills, including computing, rates, ratio and percentage. Previous retail/pharmacy and/or knowledge of retail pharmacy products and supplies preferred, previous experience working with a cash register preferred. Excellent communication skills, both written and verbal. Working knowledge of MSWord, Excel and any accounting software. High school diploma or equivalent experience required. Bilingual English/Spanish required.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Dental Hygienist

The Holyoke Health Center has a part-time Dental Hygienist position available. The qualified candidate must have a Degree in Dental Hygiene from an accredited program and be licensed by the Massachusetts Board of Dentistry. Previous experience is preferred. We offer new state of the art facilities, a great team oriented environment and excellent benefits. An Associate's or Bachelor's degree from an accredited dental hygiene program, a current MA dental hygiene license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required.

Staff Nurse

Seeking RN with previous ambulatory experience preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Certified Dental Assistant

Responsibilities include chair side dental assisting, patient management, sterilization, and taking high quality digital records. Familiarity with nitrous oxide monitoring, and placement of sealants, Coronal polishing certificate, Fluoride application certificate required. Position requires a current MA dental assistant license, successful completion of an accredited dental assisting program, demonstrated competency in assisting x-ray certification computer literacy, previous experience working as a pediatric dental assistant. CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Must be a team player, detail oriented, and possess exceptional organizational skills.

Dental Receptionist - full-time

Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.

Dental Billing Clerk

Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.

Chronic Opioid Treatment (COT) RN Coordinator

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers COT program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the COT program, provides direct patient care in the form of skilled nursing visits and educational sessions for COT patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

General Dentist

Previous dental care for patients by diagnosing and treating diseases, injuries and malformations of the teeth and gums. As a General Dentist, you may be involved in our Ryan White III Dental Program operating in conjunction with Boston University School of Dental Medicine. As part of our dental programming, this position may precept dental residents from New York University and students from BU, Tufts, and Harvard. A.D.M.D. or D.D.S from an accredited dental school, 1-2 experience as a dentist preferred, current Massachusetts Full Licensure required, BPR/BLS.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org or resume@hhcinc.org


 POSTED: August 16, 2019