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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities


This positon is responsible for accounting functions including the general ledger through the preparation and posting of recurring and non-recurring journal entries; perform GL period closes on a monthly basis; perform month end reconciliations between the general ledger and the billing systems; maintain and reconcile the general ledger to subsidiary ledgers and schedules such as accounts receivable, accounts payable, fixed assets, prepaid and accrued expenses; prepares monthly upload of financial data into budgeting software; assist in preparation of UDS and UFR reports and assists the finance team with variety of related accounting duties. A BA in Accounting is required. Position requires 2-3 years of progressive experience performing all aspects of month end and year end GL closes, preferably in a non-profit health care environment. Highly motivated and detail-oriented with exceptional analytical, communication and interpersonal skills necessary. Strong conceptual understanding of generally accepted accounting principles and practices; high degree of proficiency with Excel (intermediate lever or higher); knowledge and practical experience with financial accounting software systems required.

Financial Counselor

The Financial Counselor/Certified Application Counselor is responsible for assisting patients with insurance issues as they pertain to programs and services offered within the Health Center. This position plays a key role in assisting patients through the insurance process establishing their eligibility for insurance coverage. This position acts as a liaison with insurance companies in areas relating to insurance eligibility for patients, providing guidance and facilitating access to vital financial programs and services within the Health Center. Assists front desk staff as needed to verify patient insurance coverage with third-party payers, ensures the integrity of all data collected at time of service to ensure accurate patient identification / benefits information. Certification required within the first 6 months of hire. Once certified, this position is responsible for completing, tracking and processing accurate information of Masshealth applications in a timely manner. Must have knowledge of insurance/third party billing/managed care environment. Excellent customer service skills to serve both our internal and external customers is required. Candidates must have excellent oral and written communication skills with ability to work independently and within a team environment required; strong attention to detail and strong analytical and problem resolution abilities required. Competent utilizing Microsoft office, e.g. Excel, Word, Outlook. Bilingual (English-Spanish) required.

Medical Assistant I

The Medical Assistant I is expected to deliver high quality patient centered care. Tasks to be performed include both clinical and clerical duties that will support the delivery of holistic health care. Greet and escort patients to exam room and prepare patient for provider evaluation and treatment; performs routine clerical duties including answering the telephone, greeting patients, taking and relaying accurate messages, filing and retrieving medical records, scheduling appointments while adhering to the principles of patient confidentiality and privacy; documents in electronic clinical record as outlined in documentation policy and performs other related duties. A high school diploma or equivalent required. Current CPR required. Candidates must be 18 years of age or older. A minimum of 1 year of experience working as a medical assistant or certified nursing assistant, preferably in an ambulatory setting. Must have an understanding of health & safety regulations; motivated and committed to learning new topics; good computer skills; excellent communication and people skills; attention to detail; well-organized and reliable. Collaboration with internal providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with providers and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous electronic health record system experience helpful, preferably with Epic; proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual English/Spanish required.

Medical Assistant II

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites
required. Bilingual English/Spanish required.

Prior Authorization Specialist

This position serves as the primary liaison between patients, providers and care teams and is responsible for screening prior-authorization and coordination of specialized services requests, including a broad range of requests for inpatient, outpatient and ancillary services. Position requires a high school diploma or equivalent, 1-3 years’ experience working in a clinical ambulatory environment and medical terminology knowledge required. Previous prior authorization experience preferred.

Front Desk Receptionist/Medical

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Staff Nurse - Full Time - 2 Positions

Seeking RN or LPN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Controlled Substance Treatment RN (CST)

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers CST program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the CST program, provides direct patient care in the form of skilled nursing visits and educational sessions for CST patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Vision Center Assistant

The Vision Center assistant is responsible for coordinating patient schedules and referrals. They perform clerical duties that include but are not limited to: answering phones and directing incoming calls in a courteous manner, scheduling patient appointments, greeting patients, registering patients and verifying information in the EHR. They obtain and verify insurance information and perform related clerical support duties. The assistant also aids the optometrist with translation during exams and patient education. A high school diploma or equivalent is required. Familiarity with medical terminology required. Basic computer skills required. Must work well independently as well as in a larger clinical team. Must have excellent organization, communication (verbal/written), and customer services skills. Previous experience working in an eye care environment is preferred. Bilingual (English/Spanish) required.

Clinical Outreach Support Staff

Under general supervision and in coordination with the testing and vaccination clinic team, the clinical support staff will perform a variety of functions in support of testing and vaccination, including patient outreach and education surrounding routine vaccines and other health needs such as A1C monitoring. Responsibilities include a variety of clerical and support duties including, greeting patients and visitors at the reception desk or dedicated phone line, scheduling visits and checking in patients for appointment, verifies insurance eligibility for scheduled appointments, notifies team members when patient is ready for testing or vaccination appointment, assists with copying, faxing, scanning and uploading documents to the Electronic Health Record, serves as a translator when necessary, verifies needed vaccine series for vaccine appointments, replenishes supplies and disinfects tables and chairs between patient use, directs foot traffic, ensures social distancing practices and collects clipboards and pens and disinfects them between patient use and other duties as assigned. A high school diploma or equivalent is required. Candidate must have general clerical skills and basic computer knowledge in windows environment. Bilingual (English/Spanish) required.

LPN - Community Support

The community support LPN will work as part of a clinical team supporting the needs of the Holyoke health center primary care patients as well as the Holyoke community. Responsibilities include but are not limited to: administering vaccines including but not limited to COVID19, Hepatitis B, HPV, Tdap to patients and notes proper documentation, will monitor and educate patients post injection, monitor A1Cs, preform outreach to patients and provide up to date health education to engage patients in care, and attend off-site clinics to further engage the community and identify community needs that need to be met. Performing both rapid and PCR COVID testing to patients and assisting with follow-up on results including patient education surrounding quarantine and additional follow-up steps to take. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; 1-3 years’ experience of direct patient care preferred, preferably in an ambulatory care setting; experience in Health Center setting preferred.

Patient Access Triage Nurse

Seeking an LPN or RN resides within the Patient Access Center working directly with the call center representatives. Performs triage for patients and schedules patients for appointments as needed. Follows protocols and utilizes electronic medical records for documentation. Works closely with Nurse Managers/Nurse Leads regarding access issues. This person plays a lead role in workflow improvements and makes recommendations for optimal customer service. Spanish speaking is preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; 3-5 years’ experience of direct patient care, preferably in an ambulatory care setting; experience in Health Center setting preferred

LPN – Medication Refill/Prior Authorization Nurse

Appropriately refers specific drugs to provider; determines the correct drug name, dosage, unit and direction for taking prescription; appropriately checks request to estimate if refill is too early or large amount is being used; checks Massachusetts Prescription Awareness Tool (MassPAT) and routes all controlled substance refills to appropriate PCP; accurately refills approximately 100-150 prescriptions per day per protocol; assists in determining need for an office visit and does triage note as required; prioritizes incoming medication prior authorization requests and works the authorizations in a timely manner; proactively communicates with providers and care team members regarding any issues related to an authorization; exhibits strong problem-solving skills in resolving authorization issues both through verbal and written communications; performs a case review for assigned denials in accordance with the department protocol-policy and procedure and the insurance payer guidelines, to include payer appeal protocol and appeal deadlines, recommendation for pursuing appeal and identification of additional documentation or assistance needed from the healthcare team or patient to effectively process an appeal; assists in preparation for authorization for provider approval for Durable Medical Equipment (DME) (i.e. wheelchairs, beds, canes, CPAP machines, etc.) and supplies (i.e. enteral formulas or supplements). A degree from an accredited Licensed Practical Nursing Program, current license from the Massachusetts State Board of Registration and current CPR required. Previous related experience helpful.

Nurse Care Manager

This position is a key member of the collaborative care team which includes the patient’s medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient’s needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient’s needs including physical and behavioral health, social services and long term services and support. Position requires an RN or LPN degree-certificate in nursing from an accredited program; a current MA nursing license and CPR; Current valid MA drivers’ license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources.

Community Health Worker (CHW) - Full Time

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Manager’s through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain and improve the health of patients and their families; provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish) with excellent communication skills required. A high school diploma or equivalent required. A current MA driver’s license with reliable transportation required. CHW and or medical assistant certification preferred. Must have the ability to work effectively both
independently and collaboratively within a team environment and be self –motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel.
Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

Health Information Specialist

Full-time – Responsible for maintaining and organizing the electronic heath record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department accepted; previous clerical experience in a medical environment and familiarity with a patient record. Bilingual (English/Spanish) preferred.

RN-Office Based Addiction Treatment

The unique nurse led model of our OBAT program focuses on building relationships with OBAT patients and providing extensive education, case management and support. Our OBAT program partners with Recovery Coaches and Behavioral Health Clinicians to provide education support and navigation to patients in between group sessions, visits with the OBAT nurses, and other scheduled appointments. This model has proven to be highly effective in increasing capacity and access, which is a high priority for HHC. The OBAT program is co-located with a collaborative team from different departments, such as HIV counseling and testing, HIV case management, and Hepatitis C treatment, which facilitates easy referrals and increased access between programs.
The OBAT registered nurse for the Center for Recovery and Support plays an important leadership role within a team of healthcare providers supporting complex patients. This team based approach places special emphasis on medication adherence, health promotion, and harm reduction. The nurse is responsible for developing treatment plans, facilitating access to state- of- the- art care, and making referrals to necessary community resources. This position requires autonomy as the nurse sees patients independently and manages Office Based Addiction Treatment sessions. At least 3 years of professional nursing experience with at least 1 year experience working with patients with addiction, Hepatitis C, HIV, or related experience with similar patient populations is preferred. A current MA RN license and CPR certification are required. The ability to work independently and as a member of the team, excellent written and verbal communication skills, and computer skills are also required. Bicultural/Bilingual (English/Spanish) is strongly preferred.

Pharmacy Clerk - Full Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8-6 and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years' experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Dental Hygienist - Adult Dental

The Dental Hygienist is a member of the clinical practice team working collaboratively with other team members in providing patient care. Responsibilities include cleaning and polishing teeth, instructing patients in good oral hygiene habits and after care for dental treatment rendered, and providing other preventative dental care, and work chairside as needed. A degree from an accredited dental hygiene program with a current MA license and CPR. Bilingual (English/Spanish) helpful.

Registered Dental Assistant

Responsibilities include preparing patients for dental procedures, including recording medical/dental histories and vital signs, four-handed dental assisting techniques and procedures for all phases of general dentistry, infection control compliance, and exposing high-quality digital radiographs. Skill in providing excellent customer service and support; ability to work as a team player. Position requires a current MA dental assistant registration, x-ray certification, computer literacy, CPR certification issued by the American Heart Association; BLS for Health Care Providers required, successful completion of an accredited dental assisting program preferred.

Front Desk Receptionist- Dental

The receptionist is responsible for the daily non-clinical operations of their assigned office including patient satisfaction, answering phones and directing incoming call in a courteous manner, scheduling patient appointments, and other business related functions as delegated by supervisor. Must be comfortable using an electronic dental record and Microsoft Office Suite (Outlook, Word etc.) A high school diploma or equivalent required. Bilingual (English/Spanish) required.

Dental Assistant Intern

Our quality, comprehensive dental department is seeking a highly motivated and competent dental assistant intern or individual desiring to enter the dental field. No experience needed. We are willing to train you to learn the skills necessary to become an on-the-job trained dental assistant. This opportunity will save you thousands of dollars that you would normally pay in tuition at a technical school/dental assisting program.
It is expected that after successfully completing the dental assistant internship, the employee will have fundamental skills to apply the clinical applications of dental instruments, equipment and materials used by dentists, oral surgeons, pediatric dentists and orthodontic dentists. In addition to chairside clinical skills, foundational coursework and mentorship will be provided in a classroom setting emphasizing infection control. A textbook will be provided. No prior background is needed. The dental assistant inter will receive comprehensive training and should be able to function alongside of our clinical team to facilitate their daily responsibilities.
You will shadow and observe for the first 2 weeks in the program and complete healthcare provider CPR, and feel more confident on patient protocols and course content, we will slowly transition you to work on patients. Upon successful completion of the 8 week (300 total training hours: 60 hours classroom; 240 clinical) course, you are eligible for your Massachusetts RDA certification. Also, upon successful completion of the internship, you have the opportunity to sign up for a state radiology course.

Essential duties:
 Greet patients in the dental office.
 Gather patient information including blood pressure and health history review.
 Accurately enter patient data into computer.
 Prepare patients for treatments or checkups supporting their comfort.
 Select and set up instruments, equipment and materials needed.
 Assist the dentist through 4-handed dentistry.
 Undertake lab tasks as instructed.
 Provide oral hygiene and post-operative care instructions.
 Keep the dental room clean and well-stocked.
 Organize and put away supplies.
 Participate in team meetings and huddles.
 Adhere to all disinfection, sterilization and infection control guidelines.
 Exercise patient confidentiality at all times, perform duties associated with dental assisting.
 Work on setup, breakdown of operatories.
 Assist dentist and dental assistant in day to day duties as part of a team.
 Help keep work areas neat and organized to promote patient satisfaction.
 Use appropriate behavior in keeping with the mission, vision and beliefs and in accordance with operating procedures and policies.

Candidates must be 18 years of age or older. A high school diploma or equivalent is required. Desire to achieve skills required of a dental assistant; willingness to learn dental instruments and sterilization methods; understanding of health & safety regulations; motivated and committed to learning new topics; good computer skills; excellent communication and people skills; attention to detail; well-organized and reliable.
Collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual (English/Spanish) helpful.


The APRN Provider will serve as an integral part of our interdisciplinary primary care and behavioral health integration team. This position provides direct patient care to children and adults; performs assessments and physical examinations, coordinates patient care including multidisciplinary case conferences, crisis intervention, treatment plans and other related medical care. Serves as a patient advocate to ensure that patients and their family members’ needs are incorporated into the plan of care; coordinates and fosters collaborations with community agencies and hospitals in the care, treatment and services of patients. Advanced Practice Nursing Degree from an accredited school with specialization in psychiatric/mental health nursing required. Current DEA and Massachusetts Controlled Substance Licenses and current CPR Certification required. At least 3 years’ experience treating a variety of psychiatric disorders required, preferably in a community health/outpatient clinic environment. Ability to work with integrated medical, clinical and support staff on behalf of patients. Demonstrated understanding of medical and clinical practices and procedures. Demonstrated understanding of the agency's role in the community and the ability to appropriately represent the agency. The ability to effectively organize time and responsibilities. The ability to communicate effectively both orally and in writing.

LMHC Clinical Supervisor

We are seeking a Clinical Supervisor who is passionate about health equity, innovative in their approach to treatment and supervision, flexible, team oriented and focused on whole person care.
Supervisor responsibilities may include:

 Provide clinical and administrative supervision for master level and licensed clinicians.
 Ensure staff adhere to trauma-informed & recovery principles.
 Conduct Evidenced-Based Brief Interventions to patients within a Primary Care Behavioral Health approach.
 Assess patients for safety and risk to self or others.
 Provide person centered integrated behavioral health individual, family and group therapy.
 Provide behavioral health consults to medical team and providers.
 Track compliance with applicable regulations and prepare for licensure reviews and audits.
 Timely completion of required clinical documentation.

 Independently licensed LMHC for 3 years or the equivalent part-time post licensure clinical mental health counseling experience. (Required)
 Spanish speaking (Strongly preferred)
 Previous experience working in an FQHC and/or Primary Care setting (preferred, not required)

Help Desk Technician

Seeking an experienced and motivated Helpdesk Technician with some system administration experience to work in the Information Technology department helping to maintain HHC’s infrastructure services work to further enhance the user experience and meeting the business needs. The Helpdesk Technician role represents a unique opportunity for the right person to gain valuable experience across the IT spectrum working in a professional team environment. The ideal candidate must possess a professional demeanor and be self-motivated. Most importantly, the candidate must have a strong desire to learn and an interest in pursuing a career in the related field. Responsibilities include, but are not limited to:

 Serve as the first point of contact for customers seeking technical assistance over ticketing system, email, or phone.
 Perform onsite/remote troubleshooting through diagnostic techniques and pertinent questions
 Responsible for maintaining and enhancement of various infrastructure hardware
 Record events and problems and their resolution in logs
 Document steps of resolutions and configuration steps in company knowledge base area for future reference
 Responsible for new hire and existing user hardware setup including laptops, tablets, and all peripherals
 Responsible for software application research and deployment
 Assist in the maintenance of HHC’s intranet
 Assist with IT infrastructure related requests

An associate’s or bachelor’s degree in a related field with 3-5 years of experience as a helpdesk technician in a hybrid environment required. Good written and verbal communication skills, profession-level knowledge of Microsoft Office suite. Previous experience working with EPIC in a healthcare environment preferred. Must have expertise with Windows Server 2012/2016 and Windows 10/11, virtualization experience with VMware, experience configuring, deploying, and supporting
Cisco switches, routers, and firewalls, a demonstrated desire and ability to remain current with new technologies, ability to work independently and on a team, strong verbal and written communications skills, including the ability to write high quality documentation for technical and non-technical audiences, a drivers’ license and reliable transportation for occasional visits to our remote sites around Western MA, availability to provide 24x7 support for critical issues and planned off-hours maintenance. Some knowledge of MCSE/MCITP, CCNA/CCNP, Cisco Communications Manager VoIP; Aruba wireless infrastructure, SQL Server 2012/2016, SharePoint, IIS, Exchange 2013.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org


 POSTED: September 29, 2023