We offer same day appointments
for our patients.
Call us at 413-420-2200
to learn more.

Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Optometric Technician

The Ophthalmic Assistant (OA)/Ophthalmic Technician will provide clinical assistance to the Eye Care Service provider(s) by collecting & documenting patients' medical and ophthalmic data into their electronic health records (EHR); follow-up on patients and patient requests; triage patient phone calls and requests; performs routine or special testing procedures independently or with a provider; provide coverage in the Optical Shop as needed and participate in the Eye Care Services' daily operations. A high school diploma or equivalent required, Bachelor's degree preferred. A current CPR required; must be BLS for Healthcare Providers. Experience that includes medical history taking, ophthalmic patient services, general medical knowledge, and visual acuity testing is preferred. Excellent organizational and communication skills (verbal and written). Bilingual English/Spanish is preferred.

Pharmacy Clerk

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Perform sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8am - 6pm and have a valid MA drivers' license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate’s degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with in a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Patient Access Representative (PAR)/COVID-19 Front Line Screener (2 positions-Holyoke/1 position Chicopee)

Responsible for screening employees, patients and visitors as they enter the health center. The PAR Front Line Screener will administer an oral questionnaire regarding COVID like symptoms and conduct temporal/oral temperature checks on anyone entering the building. This position acts as a first contact for patients and visitors. There is a focus on great customer service and supporting the needs of the patients and getting them to the correct department for appointments as appropriate. A high school diploma or equivalent required. Must have 1-3 years of related customer service experience in a medical, dental or pharmacy setting. Excellent communication skills, both written and verbal with superior customer service skills required. Bilingual (English/Spanish) preferred. Grant funded position (12 months) - continuation of positions may be contingent upon grant funding.

Front Desk Receptionist/Medical

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Maintenance Technician - Full-time and Per Diem

Responsible for general cleaning and facility maintenance. Must have the ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical Requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules: Hours: 4:30am - 12:30pm, 12:00pm - 9:00pm, 1:00pm- 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

RN Case Manager - Medication Assisted Treatment (MAT) RN

Program Specific Data: HHC has a specific focus on the opioid epidemic which is disproportionately affecting our patient population and service area communities. Massachusetts is among the top ten states with the highest rate of opioid-related overdose deaths with the rate being double that of the national rate. While there was a decline by 8.3% in 2017 for overall opioid related overdose deaths, the rate for the Hispanic/Latinx population doubled making this population at a markedly high risk for OUD and opioid related overdose deaths. This trend directly impacts our patients with over 70% of our patient population identifying as Hispanic/Latinx.

Program Summary: The unique nurse led model of our MAT program focuses on building relationships with MAT patients and providing extensive education, case management and support. Our MAT program partners with Recovery Coaches and Behavioral Health Clinicians to provide education support and navigation to patients in between group sessions, visits with the MAT nurses, and other scheduled appointments. The model has proven to be highly effective in increasing capacity and access, which is a high priority for HHC. The MAT program is co-located with a collaborative team from different departments, such as HIV counseling and testing, HIV case management, Hepatitis C treatment, which facilitates easy referrals between programs and increased access between programs.

The MAT registered nurse for the Center for Recovery & Support program plays an important leadership role within a team of healthcare providers supporting complex patients. This team based approach places special emphasis on medication adherence, health promotion, and harm reduction. The nurse is responsible for developing treatment plans, facilitating access to state-of-the-art care, and making referrals to necessary community resources. This position requires autonomy as the nurse sees patients independently and manages Medication Assisted Treatment sessions. Qualifications/Skills: 3 years of professional nursing experience with at least 1 year experience working with patients with Addiction, Hepatitis C, HIV, or related experience with similar patient populations preferred. Candidates who are passionate about this work are encouraged to apply. A current MA RN license and CPR certification are required. The ability to work independently and as a member of the team, excellent written and verbal communication skills, and computer skills are also required. Bilingual (English/Spanish) is preferred.

Chronic Opioid Treatment (COT) RN Coordinator

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers COT program. In coordination with clinical managers, provides direct support to nurses who are providing care for patients in the COT program, provides direct patient care in the form of skilled nursing visits and educational sessions for COT patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Staff Nurse - full-time

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Medical Assistant - full-time- float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Remote Site Assistant Manager - Dental

This position is responsible for overseeing and supervising staff as well as front officer operations and supporting the non-clinical needs of the providers at Chicopee Health Center (CHC), Western Mass Hospital (WMH) and Holyoke Soliders Home (HSH) sites. Responsible for the daily non-clinical operations of their assigned offices including patient satisfaction, revenue, non-clinical team selection, performance, development, and other business related functions as delegated by direct supervisors. Accountable for assisting patients to complete Doctor prescribed treatment plans thereby helping patients get the care they need and fulfilling our mission to provide affordable quality care. Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. Travels between remote site locations, including Chicopee Health Center, Holyoke Soldiers Home, and Western Massachusetts Hospital, to provide support, development, and other duties as assigned. Visits each site a minimum of once per week, and more often when business demands. A high school diploma or equivalent required, an AS/BS degree in Business or related management preferred; MA licensed dental assistant preferred. Must have transportation with the ability to travel between sites during the work day. Excellent verbal and written communication skills and the ability to make decisions independently, must be a self-starter with demonstrated leadership skills, the ability to work independently and as a member of a larger team is essential, must have excellent decision making and organizational skills, exhibits good judgment and maintains a professional manner at all times attending to patients, providers and co-workers, demonstrates the ability to build relationships, both internally and with patients. Bilingual (English/Spanish) required.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org


 POSTED: July 10, 2020