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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate’s degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with in a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Patient Access Services Representative

Responsible for answering all incoming calls to the main telephone switchboard system, Finesse, receives and redirects calls, responds to routine inquiries, refers to appropriate sources; takes and transmits messages and transfers calls appropriately per protocol; schedules, cancels appointments or tasks to appropriate front desk staff if unable to make appointment and other clerical duties as assigned. Must have excellent customer service and maintains professional telephone etiquette at all times and 1-3 years related experience working in a medical and/or dental office setting. Excellent communication skills, both written and verbal and superior customer service required. Working knowledge of switchboard operations, general clerical skills and basic computer knowledge in Windows environment required. Bilingual (English/Spanish) required.


Responsible for general cleaning and facility maintenance. Must have the ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical Requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules: Hours: 4:30am - 12:30pm, 12:00pm - 9:00pm, 1:00pm- 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

Staff Nurse - full-time (2 positions/1 float)

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Patient Access Triage Nurse

Seeking an LPN or RN who will reside within the Patient Access Center working directly with the call center representatives. Performs triage for patients, schedules appointments as needed. Follows protocols and utilizes electronic medical records for documentation. Works closely with Nurse Managers/Nurse Leads regarding access issues. This person plays a lead role in workflow improvements and makes recommendations for optimal customer service. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for health care providers required; 3-5 years' experience of direct patient care, preferably in an ambulatory care setting; experience in a health center setting preferred. Bilingual (English/Spanish) preferred.

Medical Assistant - full-time - float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Dental Receptionist

Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.

Controlled Substance Treatment RN (CST)

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers CST program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the CST program, provides direct patient care in the form of skilled nursing visits and educational sessions for CST patients and their families/support persons. A minimum of 2 years of clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Health Information Specialist/ Referral Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. Responsibilities include scheduling patients for referrals including diagnostic testing and specialty appointments, communicates directly with patients, responds to routine questions, and educates patient regarding special preparations needed prior to appointment, assures that referrals are mailed or faxed to the appropriate offices and patients receive notification prior to appointments, assures that referrals are completed by provider on the correct form based on patient's insurance coverage and copy is given to managed care and performs related patient registration functions. A high school diploma or equivalent required. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR's required. Bilingual (English/Spanish) preferred.

Registered Dietician/Nutritionist - full-time

Responsible for coordinating and implementing nutrition counseling, accomplishing the goals set forth for disease prevention and overseeing nutrition education initiatives for assigned patients. This includes providing individual counseling sessions, collaborates and serves as a resource for providers, nurses and other program staff, organizes individual and group education sessions on nutritional principals and dietary plans adapted to the individual's lifestyle, economic and cultural needs; develops culturally appropriate educational materials on nutritional issues for use with individual patients and community health education programs. A Bachelor's or higher in Food and Nutrition or Dietetics from an accredited college and RD required. Bilingual (English/Spanish) highly desired. At least 1-2 years experience working in a community health center setting preferred; experience and understanding of issues related to primary health care, prevention and health education helpful.

Front Desk Receptionist/Medical

Receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Adult Medical/Behavioral Health Community Health Worker

Works independently with limited supervision from Care Manager to support SDOH, Medical and Behavioral needs of patients via outreach on telephone, in the clinic and the community. Assist the patients in meeting goals set in place by patient and care manager in collaboration. Must be able to work effectively both independently and collaboratively within a team environment and be self-motivated. Previous experience working with computers and working knowledge of Windows, internet, Microsoft Outlook, Excel and Health Information platforms. Must have strong organizational and time management skills. Experience working with diverse community adult groups with complex medical and behavioral needs strongly preferred. A high school diploma or equivalent required. A minimum of 1 year working in a medical ambulatory clinic performing related work. CHW certificate or experience preferred. Excellent communication skills in English and Spanish required.

Transitions of Care Community Health Worker

The TOC CHW will develop a relationship with patients prior to discharge from hospital and assist in patient's connection back to health center for follow-up appointments and care. Will assist patient post hospitalization with SDOH needs, and referrals for behavioral health and community resources. Will support team with hospital discharge updates and assist patient with hospital discharge follow-up appointments. Will provide warm hand off when appropriate to C3 CCM Team at health center for ongoing care management support when indicated. Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Nurses, Social Workers, and other health care teams. Must be flexible and adaptable to change. Demonstrate the ability to work independently. Must demonstrate excellent interpersonal communication skills. Additional desirable qualities include enthusiasm and passion for helping patients, genuine spirit, kind and empathetic nature, and one who embraces a 'go with the flow' mentality. Experience using appropriate technology, such as computers, for work-based communication, according to organizational requirements. Experience and proficiency with Microsoft Office and online record keeping. Experience working with patients with chronic and behavioral health needs. Experience within the ACOs member population preferred. Medical Assistant, Engagement Specialist or Community Health Worker certification. Experience working with Medicare, Medicaid and/or Special Needs populations. A valid driver's license and provision of a working vehicle. A high school diploma or equivalent required. Bilingual (English/Spanish) preferred.

Pharmacy Accounts Receivable Specialist

Reporting to the Controller in the finance department, this position works closely with the pharmacy staff as a key player in the revenue-cycle operations for the department. Duties include but are not limited to, processes all daily cash payments and deposits for both locations, enters and posts all checks and payments efficiently and accurately into the electronic pharmacy system, Pioneer, posts and reconciles all daily deposits, performs monthly cash reconciliation and cash receipt journals for both pharmacy sites and payer sources, prepares monthly invoices based on pharmacy data, researches and resolves any cash and/or account discrepancies, assists manager with cash reconciliation to bank statements. This position also serves as a back up in the pharmacy as a Pharmacy Clerk. A high school diploma or equivalent required. The position requires 1-3 years of related A/R experience reconciling cash. Proficiency in MS Office software, Word and Excel, and the ability to perform basic accounting functions using automated systems required. Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages; handle highly confidential information; effectively present information and respond to questions from department heads, clients and others. The ability to work as a part of a larger team with excellent verbal and written communication skills is required. Bilingual (English/Spanish) required.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org


 POSTED: November 20, 2020