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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Accountant

This position is responsible for accounting functions including the general ledger through the preparation and posting of recurring and non-recurring journal entries; perform GL period closes on a monthly basis; perform month end reconciliations between the general ledger and the billing systems; maintain and reconcile the general ledger to subsidiary ledgers and schedules such as accounts receivable, accounts payable, fixed assets, prepaids and accrued expenses; prepares monthly upload of financial data into budgeting software; assist in preparation of UDS and UFR reports and assists the finance team with variety of related accounting duties. A BA in Accounting required. Position requires 2-3 years of progressive experience performing all aspects of month end and year end GL closes, preferably in a non-profit health care environment. Highly motivated and detail-oriented with exceptional analytical, communication and interpersonal skills necessary. Strong conceptual understanding of generally accepted accounting principles and practices; high degree of proficiency with Excel (intermediate level or higher); knowledge and practical experience with financial accounting software systems required.

Medical Billing Specialist

This position requires medical billing experience performing ICD-10, patient collections and other related duties. A high school diploma or equivalent required. Must be a strong team player with excellent communication (verbal and written) and analytical skills. Experience with NextGen software helpful. At least 1 year of medical billing experience required.

Custodian

Responsible for general cleaning and facility maintenance. Must have ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules; Hours: 4:30am-12:30pm, 12:00pm - 9:00pm, 1:00pm - 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

LPN- full-time - COVID 19 Vaccine Clinic

The COVID-19 Vaccine Nurse will work as part of a clinical team administering the COVID-19 vaccines at HHC. Responsibilities include but are not limited to: administers COVID vaccines to patients and notes proper documentation, will monitor and educate patients post injection, registers patients when they arrive to the vaccination clinic, assists with setup and break-down COVID clinic. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; 3-5 years’ experience of direct patient care, preferably in an ambulatory care setting preferred.

Staff Nurse - full-time - Pediatrics

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Staff Nurse - full-time

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Staff Nurse - part-time- 4:30p - 8:30p (16 Hours Mon-Wed)- 2 positions

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Medical Assistant - full-time – Float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Medical Assistant - part-time - 4:30p-8:30p (16 Hours Mon-Wed) - 2 positions

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred.  Bilingual English/Spanish required.

Controlled Substance Treatment RN (CST)

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers CST program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the CST program, provides direct patient care in the form of skilled nursing visits and educational sessions for CST patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Community Health Worker

The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Manager's through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain and improve the health of patients and their families; provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish), a current MA driver's license with reliable transportation and a high school diploma or equivalent required. CHW and or medical assistant certification preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self-motivated. Previous experience working with databases and good computer skills through working knowledge of Windows, Internet, Microsoft Outlook and Excel. Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communications skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.

RN Care Manager

This position is a key member of the collaborative care team which includes the patient’s medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient’s needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient’s needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR; Bachelor of Nursing - Associates Degree from an accredited program required. Current valid MA drivers’ license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual (English/Spanish) helpful.

Pharmacist- 1 full time & 1 Per Diem

Seeking an energetic individual to join our team in a fast-paced, high volume RETAIL pharmacy located within our Federally Qualified Health Center. Work in a mission driven setting that focuses on providing the optimal in patient care. The pharmacist dispenses medications prescribed by health center or outpatient physicians and other healthcare and dental practitioners and provides information to patients about medications and their use. The pharmacist works closely with the patient and practitioner and may advise on the selection, dosages, interactions and side effects of medications' counsels patient and answers questions regarding side effects or interactions among various drugs. As a pharmacist in a supervisory role, must possess excellent written/oral communication to provide oversight and direction to lead a diverse and hard-working staff. Candidate must be a graduate of an accredited school of pharmacy with an active MA license. The candidate must obtain certificate for BLS CPR, immunizations, emergency contraception, and naloxone and have the ability to use the Prescription Monitoring Program. Previous experience in retail pharmacy operations preferred. Bilingual (English/Spanish) helpful.

Transitions of Care Pharmacist (FT)

Seeking a detail oriented transitions of care (TOC) pharmacist to join our interdisciplinary TOC team within our outpatient, ambulatory care Federally Qualified Health Center. The primary goals of this service is to facilitate a smooth transition out of the hospital back into primary care, prevent gaps in therapy, and to help prevent non-adherence related readmissions. Responsibilities include completion of a comprehensive medication reconciliation, update of the electronic health record and recommendations to assist in the resolution of medication related problems. Pharmacist must have strong knowledge of common disease states including but not limited to diabetes, hypertension, asthma/COPD, heart failure, chronic kidney disease. Strong communication skills are needed for direct collaboration with the patient's healthcare team along with impactful patient education. As the pharmacist will work directly with our in-house pharmacy, they will have the ability to refer patients to pharmacy services including medication therapy management (MTM) and adherence packaging program. TOC pharmacist must be a strong team player as they will serve as a preceptor to our PGY1 pharmacy residents and also work closely with our pharmacy clinical team. Required qualifications include: graduate of an accredited school of pharmacy with an active MA RPh license, certified for BLS CPR, immunizations, emergency contraception, and naloxone and have the ability to use the Prescription Monitoring Program. Preferred qualifications include: completion of PGY1 pharmacy residency or at least one year of experience within a transition of care program and bilingual (English/Spanish).

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years' experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Pharmacy 340B Referral Loop Specialist

This position will be responsible for ensuring that medications dispensed through the 340B program, but prescribed by a non-eligible provider, are qualified claims. This specialist will confirm that the referral loop is complete by verifying that there is a referral out from the primary care provider and that subsequently, consult notes have been forwarded by the specialist's office and are in the patient record. Ability to work effectively both independently and collaboratively within a team environment is essential. A minimum of 3 years working in a pharmacy environment preferably in a community-based setting. Excellent oral and written communication skills, strong attention to detail are required. Basic computer skills including a familiarity with excel, prior pharmacy inventory experience helpful, knowledge of finance preferred, and knowledge of 340B Program strongly preferred.

Pharmacy Clerk - Full Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8-6 and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Dental Hygienist - 1 Adult Dental/ 1 PEDO

The Dental Hygienist is a member of the clinical practice team working collaboratively with other team members in providing patient care. Responsibilities include cleaning and polishing teeth, instructing patients in good oral hygiene habits and after care for dental treatment rendered, and providing other preventative dental care, and work chairside as needed. A degree from an accredited dental hygiene program with a current MA license and CPR. Bilingual (English/Spanish) helpful.

Registered Dental Assistant

Responsibilities include preparing patients for dental procedures, including recording medical/dental histories and vital signs, four-handed dental assisting techniques and procedures for all phases of general dentistry, infection control compliance, and exposing high-quality digital radiographs. Skill in providing excellent customer service and support; ability to work as a team player. Position requires a current MA dental assistant registration, x-ray certification, computer literacy, CPR certification issued by the American Heart Association; BLS for Health Care Providers required, successful completion of an accredited dental assisting program preferred.

Dental Billing Clerk

Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.

Administrative Coordinator - Dental

The Administrative Coordinator provides administrative support to the Chief Dental Program Officer (CDPO), the Acting Dental Dental Officer, members of dental leadership administration team and supports the dental department at large. Responsible for department and compliance activities across all dental sites in collaboration with dental leadership. Provide administrative support for specialty programs including the school portable program. Supports the peer review and credentialing processes for dental providers. Provides administrative support for the dental department and oversight of related materials such as continuing education credits. Provides administrative support for the Dental School Portable Program (SPP) including communications with schools; preparing materials; arranges meetings, internal and external as required; books adequate meeting rooms; plans, organizes and effectively supports the management of the CDPO; draft letters, prepares presentation documents, and presentation slides as needed; supports organization and presentation of dental quality materials for dental administration and other related duties. A high school diploma or equivalent required. An AS/BS degree preferred. The position requires the following: the ability to work effectively independently with minimal supervision, the ability to manage and prioritize a wide range of tasks, strong communication (verbal/written), organizational and interpersonal skills, ability to prioritize work flow and meet deadlines, ability to read and comprehend instructions and regulations, strong problem solving skills, must possess exceptional attention to detail, strong computer skills with proficiency in Microsoft Office applications including Word, Excel and Power Point.

Front Desk Receptionist-Dental

The receptionist is responsible for the daily non-clinical operations of their assigned office including patient satisfaction, answering phones and directing incoming calls in a courteous manner, scheduling patient appointments, and other business related functions as delegated by supervisor. Must be comfortable using an electronic dental record and Microsoft Office Suite (Outlook, Word, etc.) A high school diploma or equivalent required. Bilingual English/Spanish required.

Health Information Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational skills (verbal and written), possess excellent customer service skills, basic computer skills and work well in a fast paced environment. 1-2 years previous experience working in a Health Information Department accepted; previous clerical experience in a medical environment and familiarity with a patient record. Bilingual (English/Spanish) preferred.

 

 

If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org

 

 POSTED:  June 17, 2022