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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Credentialing Specialist

This position actively participates in the development, coordination, evaluation and execution all aspects of the credentialing, privileging and provider appointment procedures as they relate to medical staff, allied health providers, and other licensed independent practitioners. Ensures consistent compliance with The Joint Commission Standards, Massachusetts Board of Registration in Medicine Regulations, National Committee on Quality Assurance (NCQA) standards, Centers for Medicare & Medicaid Services (CMS) standards, other applicable standards and regulations, Medical Staff Bylaws and Holyoke Health Center (HHC) policies and procedures. Can be relied upon to achieve excellent results with minimal oversight. AS/BS degree or minimum four years of experience in a related position; Certified Provider Credentialing Specialist (CPCS) preferred. A minimum of 2 years of experience performing related credentialing duties in a healthcare environment required. Must have excellent communication skills both oral and written along with demonstrated excellent writing and editing skills. Must be proficient in Microsoft Office applications, Word, PowerPoint, Excel and other Microsoft Office programs. Must have superb organizational skills. Must have solid analytical skills. Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing. Must have ability to innovate, think strategically and conceptually, manage multiple projects simultaneously and handle difficult situations. Must be professional, proactive, collaborative, conscientious and results-oriented individual. Must have an optimistic and positive demeanor, good intuition and able to adapt to changing priorities and display good, sound judgement. Must be reliable and have the ability to work independently with minimal direct supervision.

Dental Assistant Manager

Under the direct supervision of the Chief Dental Program Officer (CDPO), in collaboration with the Dental Program Administration Manager, Department Directors and the Dental Quality Manager, the Dental Assistant Manager is responsible for oversight of all dental assistants and sterilization technicians ensuring effective dental provider support during operative procedures to achieve optimal quality care, patient satisfaction and compliance, risk management with governing bodies, practice policies and procedures for all sites. Responsibilities include, but are not limited to, supervise and directs the work of dental assistants across all sites and dental departments, providers leadership for the Dental Assistant Leads, oversees work schedules, approves/denies time off requests based on staffing needs and/or employees available benefit time, manages day-to-day clinical operations in collaboration with dental leadership, Dental Providers and Dental Staff, oversees supplies and ordering and ongoing maintenance of dental equipment, makes recommendations for streamlining dental supplies and implementing new technology to ensure ordering accuracy and efficiency, coordinates staff development and competency oversight, assists in the operatory as needed, represents the dental department as a member of assigned HHC committee's i.e. Quality, Pharmacy and Therapeutics (P&T) Committee's, Managers meetings and travels to all dental sites as needed. A high school diploma or equivalent required; completion of an accredited dental assisting program and a current MA license required or completion of an accredited dental hygiene program and current MA dental hygiene licensure and CPR for health care professionals certification.

Staff Nurse - full-time - Walk-In Clinic

Seeking RN with previous ER/Urgent Care/ICU experience preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Testing & Vaccination Clinic Support

Under the general supervision and in coordination with the testing and vaccination clinic team, the clinical support staff will perform a variety of functions in support of testing and vaccination, including COVID-19 testing and COVID-19 and flu vaccinations. Responsibilities include a variety of clerical and support duties including, greeting patients and visitors at the reception desk or dedicated phone line and checks in patient for appointment, verifies insurance eligibility for scheduled appointments, notifies team members when patient is ready for testing or vaccination appointment, assists with copying, faxing, scanning and uploading documents to the Electronic Health Record, serves as a translator when necessary, verifies needed vaccine series for vaccine appointments, replenishes supplies and disinfects tables and chairs between patient use, directs foot traffic, ensures social distancing practices and collects clipboards and pens and disinfects them between patient use and other duties as assigned. A high diploma or equivalent is required. Candidate must have general clerical skills and basic computer knowledge in windows environment. Bilingual (English/Spanish) required.

Staff Nurse - full-time - Pediatrics

Seeking RN with previous ambulatory preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Bilingual (English/Spanish) preferred.

Pharmacist - full-time

As a member of an integrated health care team the Clinical Pharmacist provides team based patient-centered care through collaboration with primary care providers and other clinical staff to improve the health and quality of life of our patients. The position facilitates medication management through medication reconciliation; evaluation of adherence, effectiveness and is a resource to providers and members of the care teams on issues concerning drug therapy, toxicity of drugs and side effects as well as assisting in appropriate doses. Provides training, oversight, support and ongoing feedback to pharmacy technicians and clerks; participates in the preceptorship of pharmacy students and pharmacy resident(s) and serves as an educational resource to patients, providers, and clinical staff. Registered Pharmacist (R.PH) with a current MA license required Pharm.D strongly preferred, certifications in disease state management desirable. Completion of accredited residency or 3 years’ as a Clinical Pharmacist. Use of electronic medical records and pharmacy software and database required. Bilingual English/Spanish language and written skills highly desirable.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years' experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Pharmacy Clerk - Full Time

Responsibilities include assisting all patients and customers providing excellent customer service in a fast paced environment. Performs sales, ordering, marketing, merchandising, inventory control duties and assists other pharmacy staff members with various related duties. Candidates must be detail oriented with excellent customer service and critical thinking skills. Must be available to work between the hours of 8-6 and have a valid MA driver's license to travel between Holyoke and Chicopee sites. Bilingual (English/Spanish) required.

Medical Interpreter

This position works to ensure the efficient and effective communication to the bilingual (English/Spanish) patients of the Holyoke Health Center (HHC). This position will also support general office administration to help daily clinic operations. Provides accurate interpretation of medical information to patients and staff via telephone, video and in person and ensures understanding of information between doctors, nurses, medical staff and patients. Explains HHC resources, office protocols, and limitations to providers, clinicians and patients; makes appropriate referrals and other related duties. Position requires a high school diploma or equivalent; proficient in English and Spanish, medical interpretation certification strongly preferred; if not full certified, must take national exam within 12 months of hire; verification of a minimum of 40 hours of medical interpreting training required.

Medical Assistant - full-time - float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Registered Nurse-full or part-time - COVID Vaccine Clinic

The Covid-19 Vaccine Nurse will work as part of a clinical team administering the Covid-19 vaccines at HHC. Responsibilities include but are not limited to: administers COVID vaccines to patients and notes proper documentation, will monitor and educate patients post injection, registers patients when they arrive to the vaccination clinic, assists with setup and break-down Covid clinic. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; 3-5 years’ experience of direct patient care, preferably in an ambulatory care setting; experience in Health Center setting preferred.

RN Care Manager

This position is a key member of the collaborative care team which includes the patient’s medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient’s needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient’s needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR; Bachelor of Nursing - Associates Degree from an accredited program required. Current valid MA drivers’ license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and Power Point. Bilingual (English/Spanish) helpful.

Controlled Substance Treatment RN (CST)

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers CST program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the CST program, provides direct patient care in the form of skilled nursing visits and educational sessions for CST patients and their families/support persons. A minimum of 2 years clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Faculty- Pediatric Dental Department

Provides clinical oversight, dental knowledge and support to all pediatric dental resident throughout their 2 year rotation. Administers, directs, and coordinates a program of high quality pediatric primary and preventative dental care for the pediatric patients at the Holyoke Health Center. Responsibilities include, but are not limited to assisting in coordination of the curriculum for pediatric dentistry residency program, including didactic and clinical components, seminars and research, supervise and provide direct patient care and clinical teaching in the clinic and in the hospital operating room, works closely with the Associate Chief Dental Program Officer (ACDPO) to facilitate and ensure consistency in clinical education and evaluation of the residents assigned to the Holyoke Health center, mentors pediatric dental residents and supervises their clinical education and community service activities, works closely with management staff to identify solutions to local access to healthcare needs and coordinating community/regional outreach and health program and serves as an ambassador for HHC while actively participating in local community/regional programs and events. The position requires a DDS or DMD degree or equivalent and a certificate from a CODA-accredited graduate pediatric dentistry program. Candidates must be eligible for unrestricted licensure in the Commonwealth of Massachusetts, board certified in Pediatric Dentistry. Previous teaching experience or related high-quality scholarly activity and previous clinical experience strongly preferred.

Registered Dental Assistant

Responsibilities include preparing patients for dental procedures, including recording medical/dental histories and vital signs, four-handed dental assisting techniques and procedures for all phases of general dentistry, infection control compliance, and exposing high-quality digital radiographs. Skill in providing excellent customer service and support; ability to work as a team player. Position requires a current MA dental assistant registration, x-ray certification, computer literacy, CPR certification issued by the American Heart Association; BLS for Health Care Providers required, successful completion of an accredited dental assisting program preferred.

Dental Billing Clerk

Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.

Front Desk Receptionist/Dental

The receptionist is responsible for the daily non-clinical operations of their assigned office including patient satisfaction, answering phones and directing incoming call in a courteous manner, scheduling patient appointments, and other business related functions as delegated by supervisor. Must be comfortable using an electronic dental record and Microsoft Office Suite (Outlook, Word etc.) A high school diploma or equivalent required. Bilingual (English/Spanish) required.

General Dentist Associate

Seeking a General Dentist to join our team in providing oral health services to our patients. In this role you will perform routine preventative and maintenance dentistry, as well as complex treatments for advanced oral diseases and injuries of teeth and gums. This Dentist will provide emergency dental services, including diagnosis and treatment plans, general restorative procedures, crown and bridge construction, removable prosthetics, uncomplicated endodontics, minor oral surgery and initiate/interpret radiographs. In addition, the dentist will administer and prescribe anesthetics and medications, provide patient education and provide supervision to Dental Hygienist(s) and Dental Resident(s) as assigned. The position requires DDS or DMD degree or equivalent and an unrestricted MA license.

Medical Billing Specialist

This position required medical billing experience performing ICD-10, patient collections and other related duties. A high school diploma or equivalent required. Must be a strong team player with excellent communication (verbal and written) and analytical skills. Experience with NextGen software helpful. At least 1 year of medical billing experience required.

Parent Involvement Specialist-Part-time 18.75 Hours per week

The La Linda Manita at the Holyoke Health Center is seeking an individual to fill a part-time position as a Parent Involvement Specialist. La Linda Manita is a family-centered program of parent education and support offered by the Holyoke Health Center for parents of children ages 0-4. The program consists of a 16-week series of support groups for families with children age 4 and under. These sessions focus on a variety of topic areas including early learning and brain development, nutrition, health and safety, management of toddler behavior, bonding and play, early literacy and sleep issues. The content has been developed by combining content from several evidence-based curricula aimed at this age group. The weekly groups also create a support network and often lasting friendships among participants so they can support each other as parents. The program is offered in Spanish and English in order to make it accessible to English language learners. Previous experience in early childhood or related field; Bachelor’s degree preferred. Bilingual (English/Spanish) required.

Certified Application Counselor

The Certified Financial Counselor is responsible for assisting patients with insurance issues as they pertain to programs and services offered within the Health Center. This position plays a key role in assisting patients through the insurance process establishing their eligibility for insurance coverage. The position acts as a liaison with insurance companies in areas relating to insurance eligibility for patients, providing guidance and facilitating access to vital financial programs and services, verifies patient insurance coverage with third-party payers, ensures the integrity of all data collected at time of service to ensure accurate patient identification / benefits information and is responsible for tracking and processing accurate, complete and timely applications. The successful candidate will be a Certified Application Counselor and have knowledge of insurance/third party billing/managed care environment. Excellent customer service skills to serve both our internal and external customers is required. Candidates must have excellent oral and written communication skills with ability to work independently and within a team environment required; strong attention to detail and strong analytical and problem resolution abilities required. Competent utilizing Microsoft office, e.g. Excel, Word, Outlook. Bilingual (English-Spanish) required.

Custodian

Responsible for general cleaning and facility maintenance. Must have the ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical Requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules; Hours: 4:30am - 12:30pm, 12:00pm-9:00pm, 1:00pm - 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

Clinical Support Coordinator

The Clinical Support Coordinator is expected to provide support and perform clinical and administrative tasks. Duties include, but are not limited to assisting with staff scheduling, processing payroll timekeeping and time off requests, participates and takes minutes of assigned meetings. A high school diploma or equivalent. At least 1-2 years of related experience with excellent communication (oral/written) skills required. The ability to work well as part of a team is essential. Proficiency in Microsoft Word, Excel and Power Point preferred.

Front Desk Receptionist/ Vaccine Clinic

The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.

Care Management Utilization Coordinator

The Care Management Utilization Coordinator will review new and existing home care orders to determine appropriateness of acute versus chronic needs and will collaborate with home care agencies, providers and patients with recommendations for ongoing home care support services. Additionally, will support ED Utilization CHW with identifying patients with excessive, avoidable ED usage and provide indicated intervention, education and follow-up. Daily responsibilities include, but are not limited to: applies clinical expertise using EMR to interpret clinical criteria to determine medical necessity and appropriateness of home care services, reviews 90 day Plan of Care for Home Care Services, makes appropriate clinical recommendations and communicates and provides decision making guidance to clinical teams as needed, notifies home health agencies of recommendations for services ordered via phone, fax or email and documents all communication in EMR, educates and provides ongoing communication with providers, staff and patients regarding supportive services and alternatives for long term care, develops strong collaborative relationships with providers, clinical teams home care agencies and ACO through frequent phone, Zoom and in-person meetings. The position requires a minimum of five years' experience of clinical experience, including a minimum of two years of homecare experience.

Recovery Coach

The Recovery Coach for the Medicated Assisted Treatment Program within the Center for Recovery and Support at the Holyoke Health Center, reports directly to the Recovery Coach Program manager. The Recovery Coach provides support services to individuals in recovery or seeking recovery from substances through a non-judgmental and person center stance based on a Multiple Pathways of Recovery frame. The Recovery Coach completes the personalized Recovery Plan with the recoveree based on the individual's specific needs and goals. The Recovery Coach is a bridge and liaison with other recovery services such as ATR, Detox Centers, IOPs and other agencies to provide recoveree with supportive services. The Recovery Coach should be comfortable with their own personal experience in recovery.

Required experience and training:

  • Must have completed 30 hour Recover Coach Academy training by BSAS approved provider.
  • Good communication skills, interest in helping other obtain recovery.
  • Must have 2 years' experience working with individuals in recovery from substance use disorders
  • Must have understanding of Medication Assisted Treatment
  • Lived experience of recovery from substance use disorder(s) is preferred.
  • Enrollment in or completion of a CADAC program is desirable but not required.
  • Recovery Coach Academy must be completed prior to employment
  • Exam for Recovery Coach certification must have a passing grade and completed within 4 months' time after employment
  • 500 hours of working or volunteering in a recovery setting must be completed within 4 months' time after employment
  • 30 hours of continuing education for certification must be done within 1 year time frame of employment

A high school diploma or equivalent required; bilingual (English/Spanish) and a valid Massachusetts driver's license in good standing required.

Health Information Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), possess excellent customer service skills, basic computer skills and work well in a fast paced environment and familiarity with a patient record. Bilingual (English/Spanish) preferred.

 

 

If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org

 

 POSTED:  January 14, 2021