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Our mission at the Holyoke Health Center is to "Improve the health of our patients through affordable, quality health care and comprehensive community-based programs to create a healthy community."

Current Job Opportunities

Chief Executive Officer

The Holyoke Health Center is seeking a Chief Executive Officer (CEO). View the job posting here.

Certified Pharmacy Technician

Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate’s degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with in a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.

Patient Access Services Representative

Responsible for answering all incoming calls to the main telephone switchboard system, Finesse, receives and redirects calls, responds to routine inquiries, refers to appropriate sources; takes and transmits messages and transfers calls appropriately per protocol; schedules, cancels appointments or tasks to appropriate front desk staff if unable to make appointment and other clerical duties as assigned. Must have excellent customer service and maintains professional telephone etiquette at all times and 1-3 years related experience working in a medical and/or dental office setting. Excellent communication skills, both written and verbal and superior customer service required. Working knowledge of switchboard operations, general clerical skills and basic computer knowledge in Windows environment required. Bilingual (English/Spanish) required.

Custodian - Full-Time

Responsible for general cleaning and facility maintenance. Must have the ability to perform routine, basic building maintenance functions including, but not limited to changing light bulbs and filters, routine painting and minor electrical, plumbing and carpentry repairs. Position requires the ability to travel between HHC sites, a high school diploma or equivalent, a valid MA driver's license, previous experience working in a maintenance capacity (preferably a healthcare environment). Must be highly motivated and have the ability to work independently. Physical Requirements: Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times. Must work flexible schedules: Hours: 4:30am - 12:30pm, 12:00pm - 9:00pm, 1:00pm- 9:00pm, rotating on call schedule; must be available for weekends and holidays. Bilingual (English/Spanish) required.

Medical Assistant - full-time - float

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.

Medical Assistant- MAT/HIV

A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual (English/Spanish) required.

Dental Receptionist

Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.

Controlled Substance Treatment RN (CST)

This position serves as the day to day coordinator for the Holyoke and Chicopee Health Centers CST program. In coordination with clinical managers, provides direct support for nurses who are providing care for patients in the CST program, provides direct patient care in the form of skilled nursing visits and educational sessions for CST patients and their families/support persons. A minimum of 2 years of clinical experience is required. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; BC Pain Management Certification preferred. Ability to work independently and as a member of the HHC clinical and regional partnership teams is a must Bilingual (English/Spanish) preferred. Basic computer skills, ability to learn and use a data tracking program required. Excellent written and verbal communication skills required; bilingual English/Spanish preferred.

Medical Billing Clerk

This position requires medical billing experience performing ICD-10, patient collections and other related duties. A high school diploma or equivalent required. Must be a strong team player with excellent communication (verbal and written) and analytical skills. Experience with NextGen software helpful. At least 1 year of medical billing experience required.

Registered Dental Assistant

Responsibilities include preparing patients for dental procedures, including recording medical/dental histories and vital signs, four-handed dental assisting techniques and procedures for all phases of general dentistry, infection control compliance, and exposing high-quality digital radiographs. Skill in providing excellent customer service and support; ability to work as a team player. Position requires a current MA dental assistant registration, x-ray certification, computer literacy, CPR certification issued by the American Heart Association; BLS for Health Care Providers required, successful completion of an accredited dental assisting program preferred.

Patient Access Triage Nurse

Seeking an LPN or RN who will reside within the Patient Access Center working directly with the call center representatives. Performs triage for patients, schedules appointments as needed. Follows protocols and utilizes electronic medical records for documentation. Works closely with Nurse Managers/Nurse Leads regarding access issues. This person plays a lead role in workflow improvements and makes recommendations for optimal customer service. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for health care providers required; 3-5 years' experience of direct patient care, preferably in an ambulatory care setting; experience in a health center setting preferred. Bilingual (English/Spanish) preferred.

Finance Assistant

The Finance Assistant performs a wide variety of general and specialized office support, clerical, and routine administrative and programmatic work in support of the accounting team. Responsibilities includig assisting in the preparation of financial data and general bookkeeping functinos including data entry, assist with compliling and assumbling data and materials for a variety of reports, budget documents, researching records for various information, provides support to the finance team, the forecasting-budgeting process, compiles statistical and financial data for the purpose of providing information for grants data collection, performs routine reconciliation of incoming funds between the bank and Electronic Medical Record (EMR) system and other related duties. An Associate's Degree in Accounting of related discipline is required. The position requires 2-3 years experience working in a finance-accounting environment and demonstrates the ability to independently perform the essential functions of position. Proficiency in MS Office software, Word and Excel, and the ability to perform basic accounting functions using automated systems required. Experience using Sage helpful. Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentage and handle highly confidential information.

Health Information Specialist/ Referral Specialist

Responsible for maintaining and organizing the electronic health record (EHR), scanning and filing of information into the EHR and other related clerical duties. Must have the ability to handle highly confidential and sensitive information and familiarity with medical terminology strongly preferred. Must work well in a team environment, have excellent organizational and communication skills (verbal and written), knowledge of medical terminology, possess excellent customer service skills, basic computer skills and work well in a fast paced environment. Responsibilities include scheduling patients for referrals including diagnostic testing and specialty appointments, communicates directly with patients, responds to routine questions, and educates patient regarding special preparations needed prior to appointment, assures that referrals are mailed or faxed to the appropriate offices and patients receive notification prior to appointments, assures that referrals are completed by provider on the correct form based on patient's insurance coverage and copy is given to managed care and performs related patient registration functions. A high school diploma or equivalent required. 1-2 years previous experience working in a Health Information Department or in a clinical environment working with EHR's required. Bilingual (English/Spanish) preferred.

Registered Nurse-full or part-time - COVID Vaccine Clinic

The COVID-19 Vaccine Nurse will work as part of a clinical team administering the COVID-19 vaccines at HHC. Responsibilities include but are not limited to: administers COVID vaccines to patients and notes proper documentation, will monitor and educate patients post injection, registers patients when they arrive to the vaccination clinic, assists with setup and break-down of COVID clinic. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required; 3-5 years' experience of direct patient care, preferably in an ambulatory care setting; experience in Health Center setting preferred.

COVID Vaccine Clinic Coordinator

The Coordinator will work closely with key internal staff and departments to develop, plan and support HHC's community COVID-19 vaccine program. This position provides administrative support to a multidisciplinary health care team in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. A high school diploma or equivalent required; Associates degree preferred. 1-3 years of customer service, preferably in an ambulatory care environment preferred. The ability to work effectively as a team player in a fast paced environment is essential. Must have excellent oral and verbal communication skills and have the ability to manage multiple tasks concurrently. Bilingual (English/Spanish) required. Must have the ability to work flexible hours including weekends.

Data Analyst

The Data Analyst will support the data needs for all quality performance measurement and improvement activities for the organization. This position support the organization through collection and analysis of targeted data and information to support HHC programs, initiatives and regulatory reporting requirements including: Quality initiatives, Meaningful Use, Uniform Data System (UDS), Patient Centered Medical Home (PCMH), Primary Care Payment Reform (PCPR), grant funded programs, and supporting the organizations ongoing data collection efforts. Duties include: design, develop, and generate customized ad-hoc reports; prepare and present information to designated committees or other internal and external groups; extract, organize, analyze, and report data to local, state and federal agencies; track and report key outcomes and trends using charts and graphs; collaborate with a multidisciplinary team to monitor and evaluate improvement initiatives; identify opportunities for improvement; and help transform data into actionable information. Requirements: a Bachelor's degree in computer science or related field required; 3-5 years experience, preferably in a health care setting; excellent analytical skills including the ability to understand and interpret quantitative and qualitative data; intermediate or higher level of proficiency in the Microsoft Office suite including Excel, Word, and Powerpoint (Pivot tables, calculations, statistic tools and charts/graphs); ability to communicate effectively with all levels of management; and must be proactive in nature. Previous experience using Electronic Health Record systems is preferred. Familiarity with SQL queries and generating reports with software products similar to crystal reports is also preferred.

Faculty- Pediatric Dental Department

Provides clinical oversight, dental knowledge and support to all pediatric dental resident throughout their 2 year rotation. Administers, directs, and coordinates a program of high quality pediatric primary and preventative dental care for the pediatric patients at the Holyoke Health Center. Responsibilities include, but are not limited to assisting in coordination of the curriculum for pediatric dentistry residency program, including didactic and clinical components, seminars and research, supervise and provide direct patient care and clinical teaching in the clinic and in the hospital operating room, works closely with the Associate Chief Dental Program Officer (ACDPO) to facilitate and ensure consistency in clinical education and evaluation of the residents assigned to the Holyoke Health center, mentors pediatric dental residents and supervises their clinical education and community service activities, works closely with management staff to identify solutions to local access to healthcare needs and coordinating community/regional outreach and health program and serves as an ambassador for HHC while actively participating in local community/regional programs and events. The position requires a DDS or DMD degree or equivalent and a certificate from a CODA-accredited graduate pediatric dentistry program. Candidates must be eligible for unrestricted licensure in the Commonwealth of Massachusetts, board certified in Pediatric Dentistry. Previous teaching experience or related high-quality scholarly activity and previous clinical experience strongly preferred.

Helpdesk Technician

This position provides helpdesk and desktop support to all Holyoke Health Center users located at multiple remote sites and working from home. Responsibilities include responding to questions about accounts, computers, mobile devices, desktop software, peripheral equipment and networking. This position requires an understanding of basic end-user desktop computing. Tasks include troubleshooting computers, imaging, desktop delivery, and support for peripherals such as printers, scanners, and projectors. Excellent communication and troubleshooting skills are required, as is experience with both Windows and Mac platforms. The ability to work independently and collaboratively with minimal supervision, and to research solutions to novel situations, is required. Must have the ability to work in a fast paced environment and routinely managing and multitasking multiple projects. 1-3 years of related job experience, preferably in a healthcare environment preferred. An associate's or bachelor's degree in a related field. Good written and verbal communication skills. Thorough knowledge of Windows 2000/XP, Microsoft Office, networking and connectivity issues, TCP/IP, LANs, e-mail, and printers. Ability to troubleshoot diverse software and hardware problems. Ability to lift and move objects weighing up to 30 pounds. Must be available for occasional planned off-hours work; must possess a valid driver's license and reliable transportation for occasional trips to remote sites.



If you are interested in applying for a posted position, please forward a resume/application to:

Human Resource Department

Attention: Teresa Lavelle

230 Maple Street, PO Box 6260

Holyoke, MA 01041

or email it to: resume@hhcinc.org


 POSTED:  March 5, 2021