Current Job Opportunities
Call Center Customer Service Representative
Responsible for answering all incoming calls to the main telephone switchboard system, Finesse, receives and redirects calls, responds to routine inquires, refers to appropriate sources; takes and transmits messages and transfers calls appropriately per protocol; schedules, cancels appointments or tasks to appropriate front desk staff if unable to make appointment and other clerical duties as assigned. Must have excellent customer service and maintains professional telephone etiquette at all times and 1-3 years related experience working in a medical and/or dental office setting. Excellent communication skills, both written and verbal and superior customer service required. Working knowledge of switchboard operations, general clerical skills and basic computer knowledge in Windows environment required. Bilingual (English/Spanish) required.
Community Health Worker (CHW) - full-time (3 positions)
The CHW will be responsible for helping patients and their families to navigate and access community services to promote and adopt healthy behaviors. The CHW supports the providers and RN Care Managers through an integrated approach to care management and community outreach. As a priority, the CHW will promote, maintain and improve the health of patients and their families; provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Works closely with medical providers to ensure that patients have comprehensive and coordinated care; provide social support, advocate for individuals and community health needs, and provide services such as community outreach, home visits, health screenings and engagement activities. Bilingual (English/Spanish), a current MA driver's license with reliable transportation and a high school diploma or equivalent required. CHW and or medical assistant certification preferred. Must have the ability to work effectively both independently and collaboratively within a team environment and be self-motivated. Previous experience working with databases and good computers skills through working knowledge of Windows, internet, Microsoft Outlook, Excel. Must be accurate and detail oriented, possess strong organizational and time management skills. Excellent communication skills (verbal/written) required in English and Spanish. Medical terminology strongly preferred. Ability and willingness to recognize clients with severe problems, reports concerns to appropriate clinicians/providers and refers to appropriate professionals and resources. Experience working with community groups.
Certified Pharmacy Technician
Candidates must be registered in Massachusetts as a pharmacy technician as well as national certification (CPhT); high school diploma or equivalent required and an associate's degree in related field preferred; advanced certifications and/or the willingness to gain additional skills strongly preferred. 1-3 years experience of retail/pharmacy operations and products required. Candidates must have excellent customer service skills, critical thinking skills, decisive judgement and the ability to work within a fast paced environment. The ability to travel between Holyoke and Chicopee sites required. Bilingual (English/Spanish) helpful and strongly preferred.
Front Desk Receptionist/Medical
The receptionist is responsible for answering phones and directing incoming calls in a courteous manner, schedules patient appointments, greets patients, registers patients and verifies information in NextGen, obtains and verifies insurance information and performs related clerical support duties. A high school diploma or equivalent required, 2 years of related experience preferred, must have exceptional customer service and communication skills (verbal/written). Bilingual (English/Spanish) required.
The Holyoke Health Center has a full-time Dental Hygienist position available. The qualified candidate must have a degree in Dental Hygiene from an accredited program and by licensed by the Massachusetts Board of Dentistry. Previous experience is preferred. We offer new state of the art facilities, a great team oriented environment and excellent benefits. An Associate's or Bachelor's degree from an accredited dental hygiene program, a current MA dental hygiene license and CPR certification issued by the American Heart Association; BLS for Health Care Providers required.
Dental Receptionist - full-time
Previous experience working in a dental environment operating a multi-line telephone system along with patient scheduling experience required. Excellent communication (verbal/written) and customer service skills are essential. Must have the ability to travel between several dental sites. Bilingual (English/Spanish) required.
Medical Assistant - full-time- float
A graduate of an accredited CMA program, current CMA or RMA certificate and CPR certification issued by the American Heart Association; BLS for Health Care Providers required. Previous experience working in an ambulatory healthcare setting preferred. Excellent customer service and communication skills (verbal/written) and the ability to be flexible with work assignments including working on other teams and between sites required. Bilingual English/Spanish required.
Administrative Assistant - Part-time
This position is responsible for providing day-to-day administrative, clerical and programmatic support to our Nurse Practitioner Residency Program and staff. Provides administrative support with the resident application, recruitment, interview and selection process; reviews and processes all correspondence and applications. Supports residents with initial orientation to the program, adaption to the organization and progression through the program. Acts as a liaison between residents, clinical supervisors, senior administration and partner organizations. The Administrative Assistant assists in developing and managing resident schedules, didatic-seminar sessions and other resident meetings; coordinates presenters, meeting spaces and provides administrative and technological support as needed. Creates presentations and reports for the program, generates, maintains, and distributes weekly/monthly schedules, maintains all records necessary to verify successful completion of residency program. An Associates/Bachelors degree preferred; position requires at least 3 years of administrative support, preferably in a medical environment. Strong relationship development skills with problem solving techniques required. Must have excellent, verbal and written communication skills and have the ability to organize, prioritize and multi-task in a fast paced environment as well as work independently and collaboratively. A high proficiency in Microsoft Office Suite is also required.
RN Care Manager
This position is a key member of the collaborative care team which includes the patient's medical and behavioral health providers, responsible for supporting and coordinating the mental and physical health care of assigned patients. As part of an interdisciplinary team, the RN Care Manager serves as a liaison between the hospital, primary care practices and community agencies to ensure patient's needs are met and care delivery is coordinated across the continuum; manages patients with mental health issues who have high rates of behavioral health utilization and/or severe psychosocial vulnerability to achieve optimal clinical outcomes. Performs clinical assessments and develops care plans through telephonic, face-to-face or home visits to identify, evaluate, coordinate and manage the patient's needs including physical and behavioral health, social services and long term services and support. Position requires a current MA nursing license and CPR, Bachelor of Nursing-Associates Degree from an accredited program required. Current valid MA drivers' license and reliable automobile required. A minimum of 3-5 years of related experience required; clinical experience in one or more of the following areas preferred: community health, public health, chronic disease management, behavioral health and/or substance abuse or community nursing. Must be able to work compassionately with a diverse population and possess knowledge of relevant community resources. The ability to work collaboratively with internal and external providers and as part of a multi-disciplinary team is essential. Excellent skills in the areas required: critical thinking, problem identification and resolution, excellent negotiation skills with physicians and others to ensure patients receive appropriate and timely care, ability to perform multiple tasks in an organized manner. Patient education and program coordination skills helpful. Previous EMR experience helpful, preferably with NextGen, proficient knowledge of Microsoft Office applications including Word, Excel and PowerPoint. Bilingual English/Spanish helpful.
Dental Billing Clerk
Responsibilities include reviewing encounters to ensure completion of documentation and coding, prepares claims for timely submission to the appropriate third party payers - electronically and paper based, posts third party payments, monitors, reviews and tracks all correspondence from insurers regarding claims, works cooperatively with third party payers to reconcile payments in a timely manner, investigates denied claims, corrects errors and resubmits claim for payment, prepares daily bank deposits and distributes report to designated staff and other related billing duties as assigned. A high school diploma or equivalent required. A minimum of 1 year of previous dental or medical billing experience, ability to prioritize job responsibilities and meet timelines required. Must have excellent organizational and communication (verbal and written) skills. Excellent customer service skills and proficient in Microsoft office suite required.
The care coordinator’s primary function is to support RN Care Managers and the medical management team to manage assigned patients. The care coordinator assists patients to ensure they receive high quality coordinated care; assists in developing care plans with the patient, family-caregiver(s) and providers; plans and performs outreach activities; works closely with the care team to support outreach planning for post discharge calls, patients with care gaps and ongoing support from care management; serves as point of contact, advocate and informational resource for patients, care team, family-caregiver(s) and others; provides clerical administrative support to the care management team to maintain and execute effective workflows. AS or BA degree in social work, nursing or behavioral health related field required. A valid MA license, reliable transportation and bilingual (English/Spanish) required. 3-5 years of experience in a clinical or community resource setting with care coordination and/or case management experience required. Knowledgeable of community health care and social service resources required. Must have demonstrated leadership, communication, education and counseling skills. The ability to work independently and collaboratively with internal and external team members required. Ability to participate in team planning and decision-making. Excellent writing skills and comprehensive knowledge of Microsoft Office applications including Word, Excel, Power Point and comfortable working with a variety of internal and external database programs necessary.
MAT Nurse (Medication Assisted Treatment)
As an essential member of the Suboxone Treatment Program, the nurse works within a multidisciplinary team of primary and specialty care medical providers to deliver nursing support to patients living with Substance Abuse and Hepatitis C. This position has a primary emphasis on medication adherence, health promotion, harm reduction, referrals to necessary community resources, developing treatment plans and facilitating access to state-of- the art care. This position requires a valid MA RN license and current CPR certification required; CARN preferred; previous experience in an ambulatory setting strongly preferred. Must have the ability to work independently and as a member of the HHC clinical team with excellent written and verbal communication skills. Basic computer skills and the ability to learn and use data tracking programs required. Bilingual (English/Spanish) strongly preferred.
General Dentist - full-time
Provides dental care for patients by diagnosing and treating diseases, injuries and malformations of the teeth and gums. As a General Dentist, you may by involved in our Ryan White III Dental Program operating in conjunction with Boston University School of Dental Medicine. As part of our dental programming this position may precept dental residents from New York University and students from BU, Tufts and Harvard. A DMD or DDS from an accredited dental school, 2-3 years of experience as a Dentist preferred, current Massachusetts Full Licensure required, CPR/BLS.